ComplaintsforMidas Auto Service

• Initial Complaint

  09/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I first went to midas On May 1 2020. On this day I spent $1028.86 on an alleged brand new Water pump, and alleged brand new radiator, an alleged brand new thermostat and an alleged brand new upper radiator hose. In the repair order notes of this expert professional mechanic by a mechanic representing this specific Midas was written that the radiator was plugged with a stop leak they replaced radiator and performed a flush on the system suggest customer drive vehicle and come back for another flush at no charge which they never gave me,as the vehicle is driven more gunk will free itself from the cooling system and need to be flushed again. They never gave me an additional flush free of charge but this representative of this business wrote on a binding business document that this service would be provided. In fact the ******* Stated and I quote we do not have a flush machine and have not had one nor have we performed a flush in over 10 years he told me and I again quote he had been working there for over 20 years he would definitely know. I took him at his word then Not a week later I found the paperwork stating otherwise that two years ago they had in fact put on written binding paper of their company the flush was performed when in fact it had not been. As I made the mistake of trusting this company less than **** miles ago, I did not get a flush done at any other automotive company now the same issue that I originally went in for is happening again. After I pointed this out, the ******* repeatedly said he couldnt do anything about it, what do I want him to do he couldnt do anything, as no solution was forthright I simply said OK you dont want to fix the issue that I originally came in for you told me was fixed, so unfortunately I am going to have to report you to the department of consumer affairs as well as the Better Business Bureau upon which he unprofessional he responded well if youre going to threaten me like thatnow Im not gonna do anything.

  Business response

  09/22/2022

  The customer came in for a radiator water pump and thermostat replacement in 2020 and 9k miles ago. We informed him at the time that he needed to exchange coolant in the system again in order to avoid the system being clogged due to the amount of stop leak that he had added to the cooling system. He was informed to bring the car back within a month or two of driving in order to clear the system better of the amount of stop leak. Instead the customer left for almost 2 full years and drove the vehicle for ***** miles. *** he is having issues with overheating because the thermostat is likely an issue, we suggested to have the vehicle diagnosed and change thermostat and the customer just wanted us to flush his system which we only exchange coolant with a drain and fill. We would drain and fill the system when we did thermostat but we cannot do that for free now since the customer waited too long until the car started having issues. Customer will have to pay for the thermostat to be replaced so that he can stop the vehicle from overheating.
  

• Initial Complaint

  06/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In July 2021, my fianc at the time (now husband) took his ****** into Midas for a routine oil change. No issues were identified during that visit, and Midas said they changed the oil. Two days later, after not driving the car the first day, he was going to work when his car started smoking and required a tow. There was no oil in the car and the engine would not start. It was towed to Midas; they called us (the phone was on speaker) when the evaluation was done so we could make a verbal agreement. Rob, the manager, was apologetic after he explained that our car needed an engine replacement because of a mistake made during the oil change. Wanting to make it right, he offered to replace the engine and said they would cover the cost of the engine but not labor ($1200). Because they admitted they were at fault, we pushed back and settled for $600 (even though we should not have had to pay anything, in my opinion). Two months later (September), a failed engine later, and a fired mechanic (according to Rob at Midas) later, the car is not done. When we asked for a loaner, they said no. So, I called Rob to ask if we could get a rental car since the car wouldn't be done for another few weeks. He agreed to reimburse for the rental car, provided his email address to send my receipt, and suggested that I "don't get a limo". We picked up a rental car from Enterprise on September 18. One month later (October 14), the car was ready to be picked up. Rob noted that the breaks were making a loud squeaking noise that they weren't making before, and the car was filthy inside and out from sitting outside and being worked on for over 3 months. When we go to check out and I provide my receipt for the rental car (one month for $2,328), Rob pulls out the $2,980 invoice for the engine replacement, a classic bait and switch and pretends we never had the phone conversation about the rental car. See attachment for remaining story.

  Business response

  06/28/2022

  Customer agreed to pay for the labor. The customer left with the car without making any payment. The customer legally owes me $2,990. If the customer continues to harass me with complaints I will take legal action to collect on the upstanding balance. I have all signed documentation.

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