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Find a Location

Prestige Auto Works has 1 locations, listed below.

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    Business ProfileforPrestige Auto Works

    Auto Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/21/2010

    Years in Business: 15

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Prestige Auto Works is a full service, automotive repair and maintenance shop serving the Greater Sacramento Area with decades of experience. We specialize in European, Import and luxury vehicles and service all makes and models. As an independent repair shop we offer affordable service without compromising quality. We are an excellent dealer alternative when it comes to BMW, Mercedes-Benz and GM diagnostics and repairs; we have factory level equipment and specialists with direct access to the manufactures enabling complete diagnostic evaluations for accurate recommendations.

    Prestige Auto Works is the premiere Sacramento auto repair shop because we use the latest high-tech diagnostic equipment on the market. We are committed to providing service and repair with integrity and passion for all customers. 

    Products & Services

    ASE master technician, BMW and Volvo Certified, SMOG test and repair certified. ACDelco.

    In addition to basic service we complete major suspension, steering, transmission and engine repairs.
    As a Star Smog station we can smog almost any vehicle as well as complete smog failure diagnostics and repairs.
    We will keep you safely rolling down the road with excellent tires, and wheel alignments. 
    All repairs are reported to CARFAX maintenance history; this helps for easy record keeping, viewing and resale. You can view your reports for free by going to mycarfax.com
    As a highly certified shop you can count on superb quality repairs backed by our excellent warranty.

    Business Details

    Location of This Business
    33 Massie Ct, Sacramento, CA 95823-4339
    BBB File Opened:
    10/7/2009
    Years in Business:
    15
    Business Started:
    4/1/2009
    Business Incorporated:
    10/9/2013
    Accredited Since:
    10/21/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    7
    Alternate Business Name
    • Prestige Auto Works, Inc
    • Prestige Auto Works Incorporated
    Business Management
    • Ms. Renee Roumanos Boutros, Vice President
    • Mr. Andre Kamel, President
    • Ms. Stephanie Dillon, Service Coordinator
    Contact Information

    Principal

    • Mr. Andre Kamel, President

    Customer Contact

    • Mr. Andre Kamel, President
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/25/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I took my 2004 ****** 4Runner into Prestige for ** work on 8/31/2021. They diagnosed the ** and charged me for a ************* A/C Blower Control Unit, Diagnostics, A/C Compressor Drive Belt replacement, and labor coming out to $917.42 before taxes. The following year, the ** was not working again during the summer but due to money issues, I was not able to take the car in until October. I took the car back in and on 10/24/2022, they diagnosed the ** and charged me for an ** condenser plus diagnostics coming out to $639.48 before taxes. I had not used the ** unit since it was not hot during the fall/winter. The following year the ** was not working again, and I took the car back in on 4/27/2023. They replaced the ** compressor, Hoses, plus diagnostics coming out to $1,287.68 before taxes. I tried using the ** in January 2024 and it was not working again. I took the car back in on 1/9/2024 and they diagnosed the car with a bad ** Evaporator with an estimate over $2,000. I asked for any discounts for a fourth diagnostic but was not given any. I again paid for the diagnostic ($195) but did not have $2,000 so I could not get the work done. In addition, they did not write it on the quote to replace the evaporator. Why? Maybe they are hiding more ways to make me come back again.Prestige never honored any of their warranty as they claimed that a new component failed every time I took the car in. The representative that helped me last year assured me that I basically have a brand-new ** system that should last me for several years. When I questioned the representative that helped me on 1/9/2024, he explained that you have a 20-year-old car. Things will keep breaking. Had they diagnostic the first or even second time correctly then I would not have to keep paying for diagnostic inspection fees. They failed to do a thorough diagnostics, replaced random components, and failed to do their job ethically. Not once, not twice, not even three times but now four.
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Damand W

    1 star

    10/25/2023

    Nothing prestige about this place. Car comes in with 1 issue leaves with new ones. 9k dollars later after they claim to have fixed the problem (that appeared after they worked on it) and assure you there are no other issues......The same issue continues. Try to bring it in for warranty repair and of course there gonna say "oh its something else not covered through the warranty". Just my experience I paid with no complaints. I should of went elsewhere. It is what it is. Just a heads up. Your experience may be better than mine.

    Prestige Auto Works Response

    10/30/2023

    Maybe this customer had this experience elsewhere? Way back in 2014 we repaired ***************************** *** for $932.45 and then it passed smog with no trouble. In 2015 we smog checked *****************'s Yukon and it passed for a total of only $40.00

    All went well here and maybe they had a more recent experience some place else that required 9k. This was not our experience with this customer and vehicles. 

    Local BBB

    BBB of Northeast California

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