ComplaintsforExpress Smog Pros
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Complaint Details
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Initial Complaint
11/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We took our car to Express Smog Pros for the smog test. And the car didn't pass. So the technician told us there maybe something wrong with the engine you need to check. So we took the car to Hanlees Kia ********** in ***** where we bought the car from. We asked them to check why the car failed the smog. We gave them the paperwork from Express Smog Pros. We end up paying $183.00 to check everything and make sure everything is fine. They check everything and everything passed. We came home and called Express Smog Pros and told them we took the car to the ********** and everything passed and why did they fail the car. The owner of the smog station said to come to the shop when we showed up he wasn't there. The employee told us to call and make an appointment with the owner to speak about the mistake. I called the next day and talked to the owner. I explained that there is nothing wrong with the car when we had the ********** check the car out. The owner said that the ********** doesn't know about smog testing. He asked how much his business charged us, we said $38. He told us to come to pick up the money. Not even 5 mins he called back and said to go ahead and report them to the business bureau, he didn't care.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.