ComplaintsforCenterline auto center
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Complaint Details
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Initial Complaint
11/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
March 25 , 2023 I went to centerline auto center because I needed brake pads they told me they don't just do pads it has to be brake and rotors . I paid ****** for my rear brakes and rear rotors and my brakes and rotors in they are rusted and I don't believe my car was service properly they still squeak and make loud squeaky sounds . I don't understand if they did their job why are they rusted I haven't been anywhere around water specially in the summer . Also change the front brakes in the back still squeak noise. I have pictures from both sideBusiness response
12/18/2023
The customer has a warranty that covers squeaks. He has failed to reach out to use concerning his brakes squeaking. There are notes on the work order that clearly state there is excessive rust on the vehicle. I have provided copies of the initial work order and final invoice. Please reach out to me on my cell at ************ or the shop phone ************. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.