ComplaintsforIntoxalock Ignition Interlock
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/27/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Intoxalock is continuing to get money from me even though I have removed the unit and paid my bill in full.Furthermore, Intoxalock had a representative ask for $500.00 to let me "buy" the unit to avoid additional charges. I paid the $500.00 only to find out that that is not an option.I am still out the $500.00, even though I ,as instructed by Intoxalock, sent back the unit to the main headquarters. We have proof that it was received, however no one can find it.We have called multiple times trying to resolve the issue, and no one at Intoxalock can find the unit we sent in.We have proof of sending in the unit, and proof of receipt It has been months, and we haven't received any follow up calls or emails, and no one has refunded me the $500.00 I paid some random representative. Our next course of action will be to take legal action.Intoxalock continues to call and harass me about "owing" money even though I paid my balance in full.They are the worst run company I have ever dealt with. This is my second review and I still do not have a resolution.Please refund the $500.00 one of your ***** representatives took from me dishonestly,Business response
10/03/2023
We are not intoxalock. Please contact intoxalock representative for any inquiries
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.