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Complaint Details
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Initial Complaint
06/24/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
was thinking about buying a used car, but the sellers hid information and deceived me. First they told me that they were asking me to take the car at that very moment (after giving the down payment) after giving the money they told me that they couldn't give it to me at that moment. Then they told me that I had to pay full insurance (they even told me last and I asked them beforehand). In the end it was better to cancel the contract but they no longer gave me my money, it is $1,200. They don't answer my messages or calls. The car was already sold to someone else and they did not give me my money that I gave as a down payment.the evidence is in SpanishBusiness response
07/22/2024
Good afternoon !
After review this case here is the situation :
Customer came and put 2000 down , we did all the sale process and we handle the key to customer .
After all customer drove off and he came and left the car on the dealer due no insurance , after several calls and text customer after 20/30 days decide to cancel the contract , and he decline the cancelation option that was offer the same day of the sale , ( if you need proof we can send you copy of everything he signed )
if you have any other question feel free to contact me at ************ or ************ or email me at ********************************
ATTE .************************;
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Contact Information
301 El Camino Ave Ste A
Sacramento, CA 95815-2104
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.