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ComplaintsforThunder Auto Sales
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Complaint Details
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Initial Complaint
07/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bought my vehicle in march and it starting smoking and shooting oil the next day also has multiple leaks the dealer told me multiple times he would fix it and everytime i got the vehicle back from him it was still leaking Ive brought the car to him around 5 times usually having to bring it back the next day one time he had the vehicle for a month he claims he has ordered a part again but Ive been calling him for the last 2-3 weeks and he keeps saying its still comingInitial Complaint
02/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 5/18/2021 My boyfriend and I purchased a 2013 *** X1 from Thunder Auto Sales with A extended 2 year warranty. On 12/1/2021 The vechicle motor blew up, We contacted The warranty **** and they refuse to honor the warranty. We then contacted Thunder Auro Sales and they Hung up on us after we explained the problem. The *************** said we have to pay ******** out of our pockets just to tear down the engine to see what parts are under their warranty before they will look at it. We are making payments on our car and cannot drive it. No one will talk to us anymore. One of the automotive shops that partner with the warranty company said they do not honor that warranty anymore and havent in many years.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.