ComplaintsforVision Auto Sales, LLC

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from visions Auto Sales on November 1,2023 I asked within a timely manor after noticing engine problems, air bag damage, seat damage, window damage, car engine needing some work done, check engine light on, car not passing smog, body damage to the car like the vehicle has been involved in an accident, left blinker light damage, windshield wiper damage broken and need replacement hazard issue in bad weather, seat moved and is not safe while driving vehicle passenger seat is defective, presenting a safety issue for passenger. Water in the engine make noise issues with water pump not fixed. Oil leaks, water leaks.Locks on doors does not work correctly, engine has problems keeping up to speed and staying up to speed and the engine and transmission is slipping in the vehicle. I called owner and co-owners and employees since November 1,2023 about returning this vehicle for a refund of my money back so I can purchase a different vehicle for my family. The owner denied my rights to have my money back paperwork they have I contacted *** was told car can not be transferred to my name.Issue with transfer get a refund. Called business they told me DMV said paperwork the business has still not been filed and a return can be granted since no paperwork sentYelp reviews and business reviews are bad. Read reviews after car purchase.I have documentation showing proof of me try to resolve the issues with Visions Auto Sales. Lemon law was violated told I buy the car now its my problem as a buyer to fix issues with the vehicle. Today is November November 20,2023 and 19 days later I still have problems with the car, I am not happy with the car and I told the owner and sales men about the cars problems and they were not nice to me hung up in my face on the phone call. The owner and co-owners argued with me and yelled rude Nobody will speak with me or answer my calls about the car or trade the car or refund my money and that was the only money I had for a car.

  

  Business response

  12/05/2023

  Respected to whom it May concern!

  It is Vision Auto Sales Pleasure to responses to the reality of this Matter 

  Normally Vision Auto Sales does not sell Vehicles with major or any small issues. 

  The excellency ******** show up to our Dealership on 11/01/2023 at 1:30pm and she selected 5 cars in Vision Auto Sales Dealership to see inside and test drive after one hour of test in our 2009 Pontiac Torrent with her family she came back and said she want the car and because of nice and smooth seats and comfy of the car, all her kids were slipped in the car while she was test driving the car, when she came back from test drive she took another one Hour to decide because of financial hardship she had. Then she came up and purchased the PONTIAC, she said the car is in very good condition and has no lights on so I would buy it.

  Our team member Explained all the rules and policies which are assigned by the **** And she was showed all the scratches and dents on the car if there was same and one of the front door window glass was not functioned Good we gave her a huge Discount on it, the car had no other Issue no check lights no codes, everything was ok as a used car she agreed on the look of the car inside and outside of the car and the deal was closed on the 11/01/2023 at 6/30 pm she Was gone after 2 week She came back with the engine oil life light on we explained her that engine oil is customer responsibility if you drive the car time to time you must change engine oil when it is required, Then she came up and start treating our team member to give her money or she will complaint to BBB.

  
  

  THERE IS NO COOLING OFF PERIOD UNLESS YOU OBTAIN A CONTRACT CANCELLATION OPTION

  ********** law does not provide for a Cooling Off or cancellation period for vehicle lease or purchase contracts. Therefore, you cannot later cancel such contract simply because you change your mind, decide the vehicle cost too much, or wish you had acquired a different vehicle, After you sign a motor vehicle purchase or lease contract, it may only be cancelled with the agreement of the seller or lessor or for legal cause, such as  fraud, However, ********** law does required a seller to offer a 2-day contract cancellation option on used vehicles with a purchase price of less than $40,000, subject to certain statutory conditions, This contract cancellation option requirement does not apply to the sale of a recreational under ********** law. 

  See the vehicle contract option agreement for detail.

  CVC 11709.2

  
  

  Sincerely 

  Vision Auto Sales LLC 

  Phone#: ************

  Fax: ************

  Email: **********************************

  Website: visionautosalesllc.com

  Address: *******************************************************************

  
  

  Customer response

  03/18/2024

  I am rejecting this response because: 20896942
  They have done nothing to try to fix this situation and when they tell me they will work with me and find a solution for the vehicle and speak with me in person to figure out what to do about the vehicle that broke down on me the next day after purchasing the vehicle the check engine light came on and since then the car has had a lot of mechanic issues and I asked for a full refund in a timely manor the next day and I asked for the vehicle to be switched out and I have witnesses who went with me to speak with Visions Auto sales to resolve this issue and I have documentation to support that I have tried to work with them on giving me a refund and or trading the vehicle for something that I can drive with no mechanical issues and the company has refused Visions Auto Sales LLC Business 
  Further more on their reviews and yelp reviews a lot of customers have complained about this business and them selling them cars with some of the same issues in which I am dealing with
  

• Initial Complaint

  12/20/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I bought a vehicle from Vision Auto Sales. Within the first 3 days of purchasing the *** the transmission started to slip. I brought the *** to AAMCO Transmission shop. They ran a diagnostic and found that the transmission was no good and would cost $10,00-$12,000 to fix. I contacted Vision Auto Sales and let them know that they sold me a lemon, the transmission was no good and would cost $10,00-$12,000 to fix. They said that was too much money and to bring it to their "guy", a mechanic they use, to fix the ***. I brought the *** to their mechanic and he allegedly fixed the car. They had the car for 2 weeks. Within a week of driving the *** I called Vision Auto Sales and explained to them the vehicle was not properly fixed. The transmission gave out on me on the highway with my children. I brought the *** back to their mechanic where he had the vehicle for 3 weeks. Vision Auto Sales did purchase a $500 warranty to help pay the cost of the transmission REBUILD the second time around. Again, within a week of me driving the vehicle the transmission stalled, the engine shut off and the gears were shifting on their own. Vision Auto Sales agreed to refund me my money. I purchased the *** for $7,000 CASH including taxes and registration. They agreed to refund $6,200 because the remainder of the money went to the state for taxes and registration which they did not receive. I thought that was fair enough. I returned the ***, ******* that I signed over to them and they gave me a check for $6,050 instead of the $6,200 claiming a detailing fee. Again, I agreed. They gave me a CHECK for the $6,050 and it BOUNCED/ was DECLINED and my bank charged me a fee for the bounced check. It has been 3 months since I purchased the vehicle and almost a month since the bounced check. I have NO MONEY, NO CAR, NO TITLE (it is in their name). Additionally, out of the three months, I never was able to drive the *** for an entire week at a time.This place is a FRAUD and needs to be shut down!

  

  Business response

  01/13/2022

  We are so disappointed with Mrs.  ***************************** fake statements she is the one who toke the decision for her car. we always followed her guide lines.
  
  She purchased the ********** Outlander on 08/21/2021 from Vision Auto Sales LLC and she drove the car from our Parking lot straight to her house the car was totally fine and good.
  
  After two weeks she called our office made a statement that car need mechanical work to be done,
  
  We set an appointment for her car to be seen or fix with ***** transmission at **** north highlands Sacramento, after missing 2 appointments she drop the car to Mechanic, ***** fixed the car on Vision Auto Sale cost and we paid $2,000 in total including warranty for her car and it is fixed we called her to pick up the car, again it toke her two weeks to pick up her car. Two weeks after she pick the car up she came back and said she dont want the car, we said ok we will pay you back. After we inspect the car. There was damage in front bumper cover, and rear tail light was broking in the car that was not on the car at the purchase time. We told her this was your responsibility to keep the car save, now to repair the damage is $700. We will charge you only $500 we offered her $5500 she disagreed and she said she want full refund $****
  
  Sense we have paid $2500 already to fix her car we told her we dont want to lose more money on it, the car is fixed and you dont like it and you dont want $5500 then leave the car here I will try my best to sale it **** she said ok due to holyday we had no customer for her car she never called as for her final decision.  And she sent an email to BBB. We are still awaiting for her to give as her final decision.
  
   
  
  Sincerely 
  Vision Auto Sales LLC 
  Phone#: ************
  Fax: ************
  Email: **********************************
  Website: visionautosalesllc.com
  Address: *********************************************************************************

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