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ComplaintsforAv Leaderz
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Complaint Details
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Initial Complaint
08/31/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased an Audiocontrol LC8i on October 8, 2021 from a seller or vendor on **** who calls themselves Av_leaderz. The item became defective July 07, 2022. I asked the seller could I send it back to them even though it was outside of ****s 30day return policy and they said yes they would send it back to the manufacturer for me and all I had to do was send it to this address Avleaderz returns/warranty ***********************************************************************. So I sent the item to that address through ***** with the tracking number:275507948181 July 13, 2022. About a week after that I received what appeared to be a new Audiocontrol LC8I in the mail but when I hooked it up it turned on but no sound came from it so I discovered that this item was also defective so I contacted the vendor on **** again and notified them that I would be sending this item back to them as well at the same address and they said ok. I sent this item also through ***** with the tracking number:276082407841 July 27, 2022. Every since then I have tried contacting the seller multiple times and they have taken over a month to reply with the same scripted messages we are currently researching this problem and will contact you with an update within 24 to 72 hours. At this point I just want my item back because Im beginning to think that someone has stolen it. And if my item was stolen then please send me a new item that is exactly the same.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.