ComplaintsforScott's Upholstery & Carpet Care
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Complaint Details
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Initial Complaint
05/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This service was to clean two chairs and an area rug on February 12, 2022. The service amount was $160.00.The dispute is regarding the cleaning of the area rug which is on hardwood floors. I directly asked him if this can be cleaned directly on hardwood floors and he said it is not a problem. My Hardwood Floors are now marked from where he cleaned the rug. I had pulled the rug out from under the couch and moved everything off the rug so it was not in its set place when being cleaned. Once the rug was cleaned and I went to move it back in place I noticed the lines in the floor of where it was placed to be cleaned. We have been communicating via phone and text but he does not feel this is his fault. The floor did not have any markings prior to him cleaning the carpet. I have asked him to pay for the floors to be professional cleaned at a cost of $1800.00. We have been told to restore them would be over $7500 but this would most likely have the color changed and we don't want that. He has only offered to give us back the money for his service but this does not fix the issue he caused.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.