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ComplaintsforWireless Repair
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
7-29/2023 I dropped my phone off to this place. I have a ******* galaxy fold 3. The outter screen had a small crack on it. The total repair was going to cost me About 260. On August 3rd I got a call from the shop saying that the replacement screen wasnt working. They told me I had no power to the screen they tried to replace. They told me give them a few days to figure it out. I get another call today saying they have to do further testing. If I wanted that done they was going to charge me extra for that. Mind you the only thing wrong with my phone is the screen had a small crack I wanted replaced. He told me they would try another replacement screen and if that didnt work they would give my phone back. I have a feeling they messed it up and are trying to get out of it. I tested the phone before I took it to them even the representative that helped me wrote on the paper it only had a small crack and nothing else was wrong. I want them to either replace my phone with a new one or bug me a new oneInitial Complaint
12/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went into this store and asked for a phone to buy that i could take into any ATT store and have activated for my son. They sold me said phone. I asked specifically if ATT can't turn this phone on i can bring the phone back and get my money back and was told absolutely Well.. ATT could not turn on said phone so i took said phone back to this company and was told sorry no refunds.. It was the same person who sold me the phone. the same person who told me i could get my money back was the same person who told me sorry no refunds. I'm out over 100$ with a useless phone.Customer response
12/21/2021
Sent a copy of the reciept
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Contact Information
6616 Florin Rd
Sacramento, CA 95828-2809
Business hours
Today,11:00 AM - 5:00 PM
MMonday | 10:00 AM - 6:00 PM |
---|---|
TTuesday | 10:00 AM - 6:00 PM |
WWednesday | 10:00 AM - 6:00 PM |
ThThursday | 10:00 AM - 6:00 PM |
FFriday | 10:00 AM - 6:00 PM |
SaSaturday | 11:00 AM - 5:00 PM |
SuSunday | 11:00 AM - 5:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.