ComplaintsforWalmart Supercenter
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Complaint Details
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Initial Complaint
07/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On July 16 I had a delivery order and because of rain it was cancelled by Walmart. I rescheduled for the next available time that was offered to me. I had rescheduled it for Monday July 17, 2023 between 6 and 7pm. I received an email stating the delivery was delayed for up to 2 hours. So the delivery would be delivered by 9pm on July 17, 2023. Mind you I pay monthly for a delivery service as I am disabled and cannot pick up the order or shop. At 5:22pm I contacted Walmart for an update as their site just still had my order as delayed. I was told at 5:17 the order was being done. At 8:45 I contacted the customer service chat again and was told at 8:53 that the store had until 9pm. I was offered to wait until 10pm. I had asked to be compensated as I pay a monthly fee for this service, and I was not able to get this service with two attempts at trying. I was told that I could only get a 10 dollar credit if I spent 15 dollars. I explained that is not compensation to make someone pay for compensation when I already pay ***** a month and then have to pay 5 for dollars to get 10 dollars. This is not the first time this has occurred and if I could get to the store and shop myself I would. This is a common practice with this company who has no concern and no reliability with their service and their customer service is horrific and refuses to compensate customers or give a partial refund for the Walmart plus service.Initial Complaint
02/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a gold bracelet through Walmart online and got scammed by there third seller sweetpea jewlary every time I call Walmart they say that billing will return my call sin Nov 2022 and I still havent received a call back I have called multiple times reps say the same thing and are rude reps will hang up on me or mock me I am shocked at how Walmart online operates because I really love there store but I will never again buy from them online nor do I think its safe for people to buy online to many scams , I have been waiting for a call back and nothing , they also still have the scammer seller on there web page
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.