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            Business ProfileSacramento Kings

            Event Ticket Sales

            Contact Information

            500 David J. Stern Walk

            Sacramento, CA 95814

            Visit Website
            (888) 915-4647

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            500 David J. Stern Walk, Sacramento, CA 95814
            BBB File Opened:
            7/28/2017
            Years in Business:
            32
            Business Started:
            3/3/1992
            Business Started Locally:
            4/16/1985
            Alternate Business Name
            • Sacramento Kings Limited Partnership
            Business Management
            • Mr. Justin Petkus, VP of Ticket Sales and Services
            • Matina Kolokotronis, COO
            • Mr. Tom Hart, Executive Vice President, Business Operations
            • Aran Rush, VP, Arena Operations
            • Ms. Angela Walters, Director, Guest Experience
            Contact Information

            Customer Contact

            • Ms. Angela Walters, Director, Guest Experience
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying tickets to the big game or concert? Don't get scammed

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/20/2023

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Order 2 Sacramento Kings jerseys on Dec. 8th, 2023 - youth size m Fox - youth size s ******* Shipped on Dec 13th.Delivered on Dec 14th. @ 10:51am.The bag felt empty. Upon opening the bag, I only received 1 of 2 items, the youth ********** Jersey but the packing slip shows both items. Im now extremely frustrated as Christmas is a week away and how am I going to prove I didnt get my full package. I immediately took a picture of the package. I looked at the weight of the package but no weight was on the actual package. The tracking through *** states that the item was 1lb. I called the number provided from the kings team store for online orders ecomp, no one answered. I emailed the company on the 14th immediately when I found out & got a response that they can ship out a replacement right away so I replied quickly to ship another jersey. I have not received a confirmation with my request nor have they responded to any of my emails since then. I emailed them on the 15, & 17 with no response. Called them again on the 16th & 18th but NO one ever answers. They dont have a voicemail. For an *** team store to say Excellent customer service and support & Easy returns and exchanges is false advertisement. They should also provide a managers point of contact for issues that are not resolved within 72hrs.
            Read More
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Alicia D

            12/31/2021

            Facility employee are absolutely trash its ridiculous wouldnt accept our COVID test even thought the website didnt specify which one is needed and unable to bring a purse unless its micro size

            Local BBB

            BBB of Northeast California

            More Info on Local BBB

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            BBB reports on known marketplace practices.

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