ComplaintsforSacramento Kings

• Initial Complaint

  12/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Order 2 Sacramento Kings jerseys on Dec. 8th, 2023 - youth size m Fox - youth size s ******* Shipped on Dec 13th.Delivered on Dec 14th. @ 10:51am.The bag felt empty. Upon opening the bag, I only received 1 of 2 items, the youth ********** Jersey but the packing slip shows both items. Im now extremely frustrated as Christmas is a week away and how am I going to prove I didnt get my full package. I immediately took a picture of the package. I looked at the weight of the package but no weight was on the actual package. The tracking through *** states that the item was 1lb. I called the number provided from the kings team store for online orders ecomp, no one answered. I emailed the company on the 14th immediately when I found out & got a response that they can ship out a replacement right away so I replied quickly to ship another jersey. I have not received a confirmation with my request nor have they responded to any of my emails since then. I emailed them on the 15, & 17 with no response. Called them again on the 16th & 18th but NO one ever answers. They dont have a voicemail. For an *** team store to say Excellent customer service and support & Easy returns and exchanges is false advertisement. They should also provide a managers point of contact for issues that are not resolved within 72hrs.

  Business response

  12/22/2023

  This complaint was resolved by sending the missing item to the guest. I was advised by the Team Store Manager that they have been in contact with the guest and they have received the merchandise. 

  Customer response

  12/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. 
  

• Initial Complaint

  03/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Three people from my party and I (total of 4) had a very unpleasant experience at the Sacramento Kings game. First I was double charged for my 4 tickets that I purchased. It came out to $120 in total for $30 a ticket on the student ticket website accessed through ************************************************** and used this website **************************************************************** to complete my transaction (pictures will be provided). I thought okay no big deal I can get refunded for the double charge when I talk to the box office. But come 3 hours before game time, I get my tickets for the game because that is how student tickets work, I only receive 2 of the 4 that I purchased. So now instead of enjoying a quick dinner with my group, I had to leave class early and skip dinner to get this issue resolved. First I tried calling the box office and I was redirected to sales. They did not answer my call or even get back to my message. So then I tried calling box office and they said I had to come down here before 8pm to get my tickets. Once I get there I was helped by **** who was trying to help me. Instead she inquired that she cannot do anything about it and that I will only be able to use the 2 tickets that I paid for even after showing proof that I paid for 4. Then this number ************ texted me saying that if my issue had been resolved and I told them no and instead of trying to get me all of my tickets that I paid for they wanted to sell me some at $40 each. It was really absurd because I was going to pay even more for my tickets and not to mention this is already 1 quarter into the game. I just wanted my 4 seats next to each other so that we can enjoy the game. In the end they were able to come up with 4 tickets after refusing to leave and **** eventually talking to someone in the arena. They recommended that I talk to guest services after the game to see what they can do about this mistake, but they too were also not helping. So I felt like I was having my time wasted.

  Business response

  03/21/2023

  Hi ******,
  Thank you for reaching out regarding the purchase of 4 tickets to the Kings vs Bucks game on 3/13/23. We received the information that you filed with the BBB and are sorry for any issues you experienced in being double charged and not receiving the tickets in a timely fashion. I have reached out to both our group sales team and the ********** in order to get clarity on what occurred and what we can do to resolve the matter. As soon as I have more information I will reach back out to you.
  
  Sincerely,
  ***************************

  Customer response

  03/22/2023

  I am rejecting this response because:they said that will look into it further but I do need a reply back on how this will be solved. Additionally I had a $60 extra charge pending from the kings game. However this charge was dropped when I notified both the sales/box office department and the fanhub student portal where I bought the tickets. 
  

  Business response

  03/22/2023

  We have provided a refund for the cost of the tickets as well as complimentary tickets to another game. This was after the ** of Ticket Operations reached out to the guest directly. 

  Customer response

  03/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. ********************* the ** Ticket operations for the Sacramento Kings reached out to me via email to resolve the issue I faced at the Bucks and Kings game. At first I did not receive the email, but he called me while I was out of the country to make sure to make things right. He eventually resent the email and it was located in my spam inbox. I responded to him saying that I would be interested in going to the Spurs game on 4/2 since I will not be back in time for the other games. He agreed to send me 4 tickets lower level and a parking pass as a resolution either Saturday or Sunday. He also refunded the extra $60 charge that appeared on my credit card. 
  
  

• Initial Complaint

  12/05/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I paid $160 for a pair of tickets to see the *********************** at ***************** in Sacramento. The show was to begin at 7:30. We arrived promptly at 7:30 and the security lines were bottlenecked such that for ****** people to get in, there were only 13 metal detectors. Security was checking every purse, bag, wanting people, etc. This caused a huge delay, meaning we got into the concert almost 45 minutes after the concert began.

  Business response

  01/06/2023

  Hello *******,

   

  Our sincerest apologies for the inconvenience. We would like to provide you with a refund and offer you two complimentary tickets to a mutually agreed upon show in 2023 at ***************. A representative will reach out via phone and email in the coming days to get the process started. If you have any questions before then, please email us at **********************************.

   

  Thank you for your support and we look forward to the opportunity to host you and your guests in the future.

   

  Sacramento Kings and ***************

  Customer response

  01/11/2023

  I am rejecting this response because: the business has not reached out as they promised. Nor have I received refund or the promised tickets. Once these are received, I will accept their response. 
  

  Business response

  02/14/2023

  I was able to make contact with *************************** on the phone today. I confirmed that he has received a refund for the original event and arranged for him to receive two tickets for the Kings vs Mavs game on April 7, 2023, which was what he requested. I also followed up with an email to him so he has my contact information. The tickets will be emailed to him closer to the game date and Ive put it on my calendar to check and make sure he has received them prior to the game.

  Please let me know if you have any questions or need further information.

  Sincerely,

  ***************************
  DIRECTOR, GUEST EXPERIENCE

  Customer response

  02/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩