ComplaintsforAmazing Lash Studio

• Initial Complaint

  04/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Last year, 2022 I had a subscription to Amazing Eyelash Studio. Sept 2022, I called and cancelled my subscription. My mother was in long term rehab center and I was unable to make the appointments. I spoke to an employee (I don't remember her name) and I explained my situation. She was very understanding and okay, no problem. She would cancel my membership. Nothing else was said. I noticed this month I was still being charged $139.99 for their services, and was charged Oct 22, Nov 22, Dec 22, Jan 23, Feb 23, March 23 and April 23. I called the studio on April 4th and spoke to ****. I explained the situation. She said there was no proof of the cancellation. That I had not submitted the, cancellation form. I explained to her I was never told of the form or given the form when I called and cancelled. She said the person who took my call no longer works there. She did refund me for April 23 and sent me the cancellation form, which I submitted back to her. She also said they had a new owner and would need to speak to him (**********************) regarding the situation. I received a call, later that day, from a different employee stating they had emailed the former owners of the situation since they would be the ones to refund me. She said she will contact me by the end of that week.On April 7th, I received a call from the studio from the same employee. She stated they spoke to the former owners and they would not refund me because I signed a contract stating I would sign the cancellation form when I ended my subscription. I explained to her I was never given the form. She said she had no proof of the cancellation. I asked that ****** please call me. Today is 4/12/23 and he has still not returned my phone call.

  Business response

  04/13/2023

  I am the new owner of Amazing Lash Studio in Natomas and took over operation on April 1, 2023.  I was made aware of the complaint by ***************** regarding the charges to her account, including charges that were billed after April 1, 2023.  I immediately refunded the charges applied to her account in April; however, I will not refund money drawn from her account prior to me assuming liabilities of the company.  I contacted the previous owners of the company and they stated they would not be refunding ***************** due to her not completing a written cancellation as per her contract.  I have yet to return her phone call because I was made of aware of this request two days ago and I was not in a position to make this call yesterday.  I will be returning her call.    

  Customer response

  04/13/2023

  I am rejecting this response because:

  Thank you very much for responding to my complaint.

  The reasons I reject this response: One, I did not receive the cancellation form from your employee, which is not my fault nor did I have any knowledge of such form. I know you have record of my phone call in Sept because **** told me the employee who took my phone call no longer works there. Second, I understand you are the new owner of the company but that is not my fault (again) nor is it my problem. When you take over a business, you inherit the problems that come with it. 

  I am looking forward to your phone call.

  Thank you

  *****

  
  

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