Customer ReviewsforLa-Z-Boy Furniture Galleries

Awful, terrible customer service. They take your money at store (Chico, CA) at full price and then you are at their mercy. Took over 4 months to get furniture and then the chair that came didn't match chair purchased in showroom. First one made in USA and second made in Mexico and of very different quality. As of today, 10-27-22, I have spent over 7 hours trying to reach customer service to get service call. Once third party vendor technician came out, he ordered parts to repair sub quality chair. When parts arrived at my home you are required to call into Comfort Care center again to schedule ANOTHER appt. This time I spent over 2 hours trying by text and on hold by phone to get response from customer service. RUN AWAY AS FAST AS YOU CAN FROM THIS COMPANY. IT IS NOT WORTH THE MONEY SPENT FOR THEIR PRODUCT. Shame on me as the last La-Z-Boy chair was also a dud and I should have know better than to purchase from them again. AWFUL, TERRIBLE, BAD!!!!! I would give zero star rating if possible.

After waiting many months for delivery, received furniture that did NOT match the quality in display in the showroom. Additionally, pieces were damaged and we have been told that it will be a 3-month wait for repairs. Only contact info is national 800 number- waits are almost an hour after going through the number maze. Requests for a direct number or extension are ignored by the sales staff who had interacted with us in person. I do not recommend buying from them.

This review, complaint, is for a sofa I purchased April 3, 2021. I purchased the sofa at the **********, ** store. At the time of purchase, I was told the sofa would be delivered by the end of November. I got a call on October 13th with good news that the sofa would be delivered by the end of October. October came and went and I called on November 6th and was told it would be delivered the third week in November. No sofa came. I called today, 11-23-2021, and was told the sofa has not left the factory yet and would not be leaving the factory until December 8th. I asked at what factory and they said they didnt know but assured me it was being made in America. The lady stated that again and I found it odd since I didnt assume otherwise. That got me thinking, if they dont know what factory it is being manufactured at but they know it will leave that facility on December 8th, something doesnt add up. When I got off the phone, I was highly disappointed and curious enough to do a little research. I found this, https://theknowledgeburrow.com/is-lazyboy-made-in-china/YES, *****!I am now curious enough to see if they breached their own contract, whether it be written or verbal, I dont know. I want my sofa, I want to have trust and confidence in this company, but sadly, I do not.