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Business Profile

General Contractor

Golden Coast Construction & Restoration
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My garage had burned down back in 09/09/2021. Golden coast came over my house the next day and explained to me that they could help us fix up the garage and damages done to the house as well. My house had ac units in every room, kitchen and living room. Golden coast tossed out all the ac units claiming that they will mot work anymore and boarded up all windows. We decided not to give them the job and after 7 months, my insurance says that they cannot pay for the ac units because they did not touch them. Now I've reached out to them after 10 months for Golden coast construction to replace or pay for them, but they keep me at "we will call you back". Now a year has passed and they claimed it's a little too late.

    Business Response

    Date: 10/21/2022

    ****************,

     

    I spoke to ***************** daughter regarding her air-conditioning units. We responded to an emergency call to secure the property at *******************************************************. The daughter let me that the ** units are still onsite, They just dont work. I explained to her that we only secured the property and are not responsible for the ** units and instructed her to call her insurance and explain the ** units not working are a direct results of the fire. She agreed and said both her and her mother felt this was the insurance companies responsibility and  not Golden Coast Construction & Restorations issue to resolve. She said she would be calling the BBB to cancel her complaint.

    Ive also attached photos of the ** units sitting on the ground after the property was secured.

    Please let me know if there is anything ese you need to dismiss this complaint.

     

    Sincerely,

     

    *************************

    Vice President

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