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Business Profile

Lawyers

Nelson & Kennard

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 29, 2024: I received a debt collection notice from Nelson & Kennard regarding an alleged debt owed to ***********, N.A. The notice listed a dispute deadline of November 17, 2024, but I received it late because it was mailed to my old address.Debt Amount Discrepancy: The notice stated a balance of $2,685.09 after a $661.92 payment credit, with $0 in fees or interest.November 30, 2024: I emailed ******************************************************************************************************* requesting debt validation. I received no response.February 2-6, 2025: A process server aggressively attempted to serve me three times, unlawfully entering my secured apartment building. On February 6, I was served a lawsuit summons for the alleged debt.Address Issue: The collection notice was sent to my old address, but the lawsuit summons was served at my new address. I updated my address with the ***************** in May 2024, six months before Nelson & Kennard mailed the notice.February 6 & February 11, 2025: I resent my debt validation request to *******************************************************************************************************, CCing ********************************************************************************************************* and ************************************************************ received no response.February 12, 2025: I contacted the Denver County Court to file an answer. The court had no record of a case being filed.February *****, 2025: I called Nelson & Kennard multiple times and received no response.February 26, 2025: I received a second collection notice at my correct address. It listed a balance of $2,750.09, with a new $65 fee added since the November 2024 notice.February 27, 2025: I sent a final request via email demanding a response by March 4, 2025.March 2, 2025: Nelson & Kennard finally responded to my debt validation request. However, they improperly added a $65 personal service fee on February 11, 2025, despite no lawsuit ever being filed. Additionally, they failed to provide a contract or assignment agreement proving they have the legal authority to collect the debt.

    Business Response

    Date: 03/13/2025

    Our office is in receipt of ******* ********* complaint. We have addressed each of the concerns in a letter sent directly to their attention. We thank the BBB and Ms. ******* for taking the time to relay all concerns and providing valuable feedback for our review. We invite you to contact our office at any time if there are any further questions or concerns.

    Customer Answer

    Date: 03/17/2025

    I am rejecting Nelson & Kennards response because it contains false statements, omissions, and violations of debt collection laws, and they have not resolved my complaint. I have attached supporting documents demonstrating these violations, inconsistencies, and unresolved issues. I respectfully request that the BBB keep this complaint open until Nelson & Kennard provides a legitimate resolution.

    Business Response

    Date: 03/19/2025

    Nelson and Kennard does not handle any credit reporting. ************* inquiries should be directed to the creditor.

    Customer Answer

    Date: 03/27/2025

    I am rejecting Nelson & Kennards response because they have not fully resolved my complaint and continue to provide misleading and contradictory information regarding their handling of my debt. I have attached documentation outlining the persisting issues.

    Until these issues are resolved, I request that this complaint remain open. Nelson & Kennard has failed to fully address my concerns, and I will escalate this matter further if necessary. Since Nelson & Kennard has failed to resolve this matter despite multiple formal complaints, I am evaluating my legal options to ensure compliance with FDCPA and **** regulations. If this matter is not fully addressed, I will be pursuing further legal remedies.

  • Initial Complaint

    Date:11/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a *********** credit card that went into collections. I actually paid it off in a settlement with the company once but didn't keep the confirmation number so that's on me. But, they filed a court judgment saying I won't pay even though I've made multiple attempts by phone, leaving numerous messages, at their business meeting them know I want to pay and would pay the full amount. They refuse to answer directly or call me back so I can't pay. All I want is to pay the debt and get it off my credit record. I'll pay it in full.

    Business Response

    Date: 12/10/2024

    Our office is in receipt of Ms. ******** complaint. We have addressed each of the concerns in a letter sent directly to their attention. We thank the BBB and Ms. ****** for taking the time to relay all concerns and providing valuable feedback for our review. We invite you to contact our office at any time if there are any further questions or concerns.

  • Initial Complaint

    Date:11/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nelson & Kennard have filed a complaint & summons against me in ****************. The ***************** is Portfolio ************************ out *******, **. This ***************** has 15 branches in the *************, None one of there branches are licensed in the State of **********. This illegal and I don't know if the lawyer is aware of this. You can go to **** Consumer access and look it up. I can give you Revised Codes of Washington (RCW's). I know even the lawyer can get in trouble for representing the collection agency (debt buyer). I would like them to Cease and Desist all collections, including notifying the collection agency to do the same.

    Business Response

    Date: 12/04/2024

    Our office is in receipt of Mr. ********** complaint. We have addressed each of the concerns in a letter sent directly to his attention. We thank the BBB and Mr. ******** for taking the time to relay all concerns and providing valuable feedback for our review. We invite you to contact our office at any time if there are any further questions or concerns.

  • Initial Complaint

    Date:04/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to pay them my payment is 300 a month I can't afford that any more , I can afford 100 a month , I want to change my payment

    Business Response

    Date: 04/18/2024

    Our office has responded to Mr. ********* complaint in a letter mailed directly to his attention. We thank Mr. ******* and the BBB for the feedback and invite you to contact us with any further questions or concerns.

  • Initial Complaint

    Date:12/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scare tactic with unprofessional summons re debt after I requested a payment plan. The "summons" has no court stamp, no date, time or court room listed.

    Business Response

    Date: 12/14/2023

    Our office is in receipt of ****************** complaint. We have addressed each of the concerns in a letter sent directly to their attention. We thank the BBB and ************** for taking the time to relay all concerns and providing valuable feedback for our review. We invite you to contact our office at any time if there are any further questions or concerns.

  • Initial Complaint

    Date:07/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a debt in the amount of $3221.28 with ******************* that was purchased by Cavalry, SPV I, LLC on Sept.13, 2021. According to the Fair Debt Collection Practices ACT, it states that a debt collector MUST provide clear and accurate documentation outlining the details of the debt, including the original creditor, the amount owed, and any relevant supporting information. I NEVER received a written debt validation notice from Cavalry SPV, LLC. On July 6, ******************************************** court on July 6, 2023. I never responded for said summons because I had NO idea that Cavalry SPV I, LLC, a third party debt collection agency, had bought my debt from Home Depot(Citibank). I waited for an entire year to go to my court date of July 6, 2023 at 9:00am in ******************* Superior Court. When I arrived I went to Department 9 as was stated on my summons, the room had been changed. When I went to Department 4, the door was locked. I went to the civil desk & spoke to a *********** told me it was removed from the docket in December, 2022. I was NEVER notified by Cavalry & have not had one bit of communication from them except the summons.They have wasted my time, ruined my credit & caused major stress in my life. They have protocols they must be following! This is harassment!

    Business Response

    Date: 07/14/2023

    Our office is in the process of reviewing ****************** complaint. Once our investigation is complete, we will forward our response to ************** directly. We appreciate the valuable feedback provided by the BBB and *************** 

  • Initial Complaint

    Date:06/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was served a court summons from Nelson and Kennard in June for a debt from ********** Credit. I have sent two faxes asking to contact me so we could hopefully settle. I feel Nelson and Kennard is ignoring me in hopes they can say my judgment goes into default. Why can they ignore my two faxes that were sent to the fax number showing on the summons.

    Business Response

    Date: 07/10/2023

    Our office is in receipt of ******************** complaint. We have addressed each of the concerns in a letter sent directly to her attention. We thank the BBB and **************** for taking the time to relay all concerns and providing valuable feedback for our review. We invite you to contact our office at any time if there are any further questions or concerns.

    Customer Answer

    Date: 07/10/2023

    I am rejecting this response because:On June 28, 2023 I spoke to ******* at extension 188. I inquired on the validity and veracity of the amount and right to collect from me. ******* said my faxes sent on June 19, 2023 and June 22, 2023 in which I am inquiring how to resolve this matter had not been received. However I did receive confirmation that both faxes were successfully transmitted. ******* said his firm has the proper documentation to collect from me and would be sending me the documents to prove. To this date I have not received any paperwork and it has been 11 days. Nelson and Kennard are attempting to make me enter into default. 

    Business Response

    Date: 07/14/2023

    A response to ******************** complaint along with her request for documents was mailed to her attention on July 10, 2023 via ***** If **************** does not receive the documents by July 18th, we invite her to contact our office toll-free at ************.

  • Initial Complaint

    Date:05/25/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently had a horrible experience with an advisor who works for this company to the point I wanted to file a complaint with BBB. The individual I worked with was rude and not understanding and as someone who is disabled this was/has been a horrible experience that I wouldn't wish on anyone. Their platform to pay bills/billing system is awful. They do whatever they can to not work with clients and are morally unethical and what is wrong with our society today (capitalism). I am in the process of getting disability and they refused to work with me and gave me a payment plan that I cannot afford causing further issues.

    Business Response

    Date: 06/02/2023

    Our office is in receipt of ************** complaint. We have addressed each of the concerns in a letter sent directly to their attention. We thank the BBB and ************** for taking the time to relay all concerns and providing valuable feedback for our review. We invite you to contact our office at any time if there are any further questions or concerns.

  • Initial Complaint

    Date:05/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has lied and misled me they have engaged in inequitable behavior (including fraud, deceit, unconscionability or bad faith) related to the subject matter of that party's claim one of the workers that work there told me he was an attorney and he's absolutely not an attorney they're very disrespectful on the phone management gets on the phone and talks about the case and they're not attorneys they are not operating with Clean Hands and operating with good faith

    Business Response

    Date: 05/24/2023

    Our office is in receipt of ******************** complaint. We have addressed each of the concerns in a letter sent directly to his attention. We thank the BBB and **************** for taking the time to relay all concerns and providing valuable
    feedback for our review. We invite you to contact our office at any time if there are any further questions or concerns.

    Customer Answer

    Date: 05/24/2023

    I am rejecting this response because: this company is operating in bad faith not operating with Clean Hands have violated my rights under FDCPA 

    Business Response

    Date: 06/02/2023

    ******************** concerns have been forwarded for further review by management.  We appreciate your inquiry and the opportunity to assist you.  We invite you to contact our office at anytime if you wish to discuss your account.  Our toll-free number is ************. 

    Customer Answer

    Date: 06/08/2023

    I am rejecting this response because: this company has done nothing at all in regards to my complaints and concerns about being lied to on the phone and being  misled this company's operating under bad faith and operating with dirty hands

  • Initial Complaint

    Date:04/27/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not in agreement with this company for not notifying me of the withdrawal of money from my bank account and also for not giving me the information about the debt for which I am being charged such a high amount. I have not had a *********** in the last 12 years that I have to worry about these types of charges according to the law. Translated by BBB 4/26/2023

    Business Response

    Date: 05/05/2023

    Our office is in receipt of ************************ complaint. We have addressed each of the concerns in a letter sent directly to his attention. We thank the BBB and ******************** for taking the time to relay all concerns and providing valuable
    feedback for our review. We invite you to contact our office at any time if there are any further questions or concerns.

Nelson & Kennard is NOT a BBB Accredited Business.

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