ComplaintsforAutoZone
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Complaint Details
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Initial Complaint
08/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On July 26, 2024 I ordered several parts online from Autozone. I received all of the parts in the order except six (6) spark plugs. They claim they were shipped, but the tracking number indicates they were never picked up. I contacted Autozone three times on their website and have been ignored to date. I just want the parts delivered asap. Thank you for your helpInitial Complaint
03/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
********** has a program through CARB for the deposit and recycle of refrigerant cans used to charge air conditioners. The deposit is 10 dollars per can. I purchased 10 of these because I needed to recharge my bus,s over the road drivers AC system, its pretty large and I didnt use it all at once so by the time I went and returned my cans they said it has been past the 90 days at the time it was only 2weeks past the deadline and they have record of my purchase. Its not a question on whether or not I purchased the cans. Its a return policy/computer system/not empowering their employees to make decisions problem. Ive elevated this as far as I can but cant get a hold of anyone who has decision making ability. Ive done lots of research about this program. The intent is to ensure these cans get recycled and prevent harmful chemicals from entering the atmosphere. There is conflicting information about the 90 day limit but the bottom line is they took my deposit I returned the cans 90 days or not they have my money and returning my cans does not interrupt their process whatsoever. The consolidation and accounting is completed biannually and everything is rolled up and consolidated by the manufacturers where they have to create a annual recap for the state on how many cans were recycled and various environmental impact reports, then return any un claimed deposits to the state. There is an amendum to the law for further clarification on June 2021 that specifically says deposits are still valid after 90 days and you can return any can to any retail location at any time of the can has the stamp on it the deposit has been paid. No different than how states do deposits for coke cans. Im sure this impacts many people but not many people buy 10 cans at a time and have a 100 deposit being confiscated.Initial Complaint
01/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On January 17, 2023 I placed an online order through Autozone's website. My order was cancelled by them. I called to ask for clarification and was told by Associate Manager ****** and Store Manager ******* that the order was cancelled due to one missing item, and that's Auto Zone's policy to automatically cancel an order like that. However, ****** stated he called several times and if I had answered the order would not have been cancelled. My phone records show I received no such call and my number on file is correct. ***** and ******* both stated that AutoZone does not do deliveries. I asked how that was so when it's advertised on their website, I was able to submit an order to be delivered and ***** himself confirmed he didn't want the "Uber Eats driver to come all that way for half an order". These two employees blatantly lied on a recorded phone and misrepresented the company as well as the company's policies and procedures. They also failed to follow their company policy by not attempting to contact the customer before cancelling an order. If the company want to hire employees who will lie to cover their own mistakes then they should change the website to say they do not offer delivery since thats what their store managers are telling people.Initial Complaint
12/09/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
They refuse to return part was belong to autozone. they closed my account without warning and during business hour they interrupted my business.Business response
12/27/2021
Thank you for taking the time to contact us, we will gladly assist you with your inquiry. Currently we are experiencing high e-mail volume, we will reply to your request within ***** hours.
Sincerely,
AutoZone Customer Service
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.