ComplaintsforCapital City Honda

• Initial Complaint

  07/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We but a car from this dealership and the first thing that was wrong was we sat there for 10 hrs waiting to finalize the loan. When we did about 930 at night the loan agent tells us we'll I got the financial company to let you get the manufacturer warranty. The thing is we never asked for it and it was a used car from2015. So it raised our payments from 256 to 366. We told them to keep under 300. We payed 1100 down too. It was so late and long day we weren't thinking and plus we had no way home and we lived 50 miles way. The next day we found that the tried to cover us some wear on the drivers door arm rest. The trunk opens by itself. Then we found out that the car had 2 recalls on it. One of the recalls I'd a safety issue where the shifting rod can disengage and stall. They told us they do a 34 or 54 point safety check. Yeah right If they did they would have known about tge recall. Then come to find out that it's nit two recalls it's 5 recalls. So we called the dealership and they said bring it in. So we do and they gave us a loaner. Tge loaner was filthy. It had someone's tobacco spit In a bottle in passenger door. White stuff on roof and visor. And just dirt everywhere. So we called them again to talk to the one in charge of our car and he keeps on avoiding our calls. We left messages and I event sent an email ut general manager and nothing. Haven't heard from them at all. We have a email from the ** saying if there any issues we will accommodate you. We'll not answer or avoiding a customer is not accommodating. So I sent the Gm another email stating we are to the point we're we don't wany T the car anymore and we want our 1100 back and we will go elsewhere to get a car. And also you will talk to the finance company and get our names off the loan. We are done this is the worst experience I have ever had with buying a car. Even the crooked car lot treated me better than they have car is worth 4000 they sell it for 8000 after financing it it would cost us *****j

  Business response

  07/16/2024

  "We are doing our best to accommodate this client while we gat the recalls completed at the dodge dealership. Very sorry for the spotty communication from our **************** team, and for the dirty loaner car. We will be in contact to resolve asap." 

  Customer response

  07/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. The business did in fact agree to the terms that I have asked them to do for this issue. They agreed to refund us and took the car back with us not being liable for the loan. So we are free and clear.thank you
  
  

• Initial Complaint

  04/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Purchased a vehicle at this dealership, and traded in my previous vehicle to them. During the buying processes they charged me for items that they stated were included. I traded in my vehicle to them on March 02, 2024 and they still have not paid off the load per our agreement. It has now been 30 days, and per California law they only have 21 days to pay off the loan. The loan is now past due. The dealership keeps giving me excuses and lying to me about what is going on. They are now avoiding my calls.

  Business response

  04/25/2024

  ******* we are very sorry for the inconvenience and for the poor communication about the payoff on your trade. It was a little complicated being that it was a GM lease but we were able to pay it off via ACH on 3/29/24. If you incurred any late charges they were paid in the amount we issued.

  Customer response

  04/26/2024

  I am rejecting this response because: their response does not address the fact that they lied multiple times stating they sent the payment when they in fact didnt. Does not address the fact that added services to the sells contract that were not disclosed or discussed. 
  

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 15, 2023, I purchased a 2017 ***** Camaro. While signing the final paperwork, the finance manager (*****) was going over warranties I told him I wanted to purchase a vehicle warranty for six years ******* miles and I also wanted the tire warranty. I told him I did Not want the interior cleaning warranty. He then proceeded to tell me that it came with the vehicle and I had to get it. I asked him to clarify " it came with the vehicle". He said it transferred from the previous owner of the vehicle onto the new owner. I asked him why that wasn't in the advertisement and he said they forgot to advertise it and that it comes with the vehicle. It all sounded so fishy to me. This is false advertisement , bait and switch and lying. The customer relations director told me "the warranty doesn't transfer to a new owner" and that that was "false advertising."

  Business response

  02/06/2024

  "This clearly sounds like a miscommunication and/or a misunderstanding. We will reach out to you directly to resolve this issue."

• Initial Complaint

  03/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To whom it may concern I container bought a car from Capital City Honda the car was smoking but they said it's just because it needs to get warmed up and once I drive it and warm it up it'll be okay but as it was smoking it was had a little shake then when I start driving and had a shifting problem so I brought it back they kept it for almost 2 weeks I picked it up it was not smoking anymore they said they clean the heads they gave me a loner they kept the car because I said I didn't want it because it was shaking so they try to find out what's wrong with the shaking and I'm waiting and waiting and then they said no we don't know what's wrong with the shaking so then I told him I didn't want it cuz I don't want to keep after bringing a car back and I'm not enjoying the car you know I'm a widow I don't have time I just want a good car I can go back and forth to work pick and drop my daughter off from school and work and that's it in church and all that good stuff not nothing else like this so I went up there and gave him the keys back before I gave him the keys back they said that we're not fixing it because it's nothing to be fixed so I took the car back before the mileage was up before the warranty was over and that was on the 27th of January then on the 27th of January and then I looked at my contract and the money that I gave them down they made it higher $1,000 so I gave them a payment of $1,000 and my amount was already the amount was $11,040.48 I gave them the $1,000 down and it went up to ********* I'm trying to see what is going on everything they did was wrong and it's not okay I'm not the only person that they did this to everyone that I talk to about this they say the same thing I went there they did the same thing to me or something similar it's not okay they're ruining people lives

  Business response

  04/11/2023

  We had the vehicle inspected by one of our ****************** and performed additional repairs at no charge to the customer and determined that it is mechanically sound. As for the confusion on the down payment, everything was applied correctly and explained. We regret that you were dissatisfied with your experience, but feel that we handled it correctly and thoroughly.

  Customer response

  04/12/2023

  I am rejecting this response because:
  

• Initial Complaint

  03/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I haven't heard back from anyone at Capital City Honda including the service manager regarding my concern with my new 2022 CR-V Touring/Hybrid Honda. I purchased this early 2022 and had a minor accident where the vehicle wouldn't stop as I was literally standing on the brake, so it hit a concrete light pole instead (luckily it didn't hurt anyone).Currently, my vehicle is in their collision center getting repaired and has been recalibrated at their service center the other day. My concern is if this happens again the result could end up catastrophic, so I am requesting Honda to inspect the *** logs to see if there's anything obvious that *** have prevented this vehicle from stopping as expected since it is fully equipped with various sensors including braking sensors, etc...? I am just requesting an inspection of the diagnostics to verify it is safe to drive, before I am involved in a major accident.

• Initial Complaint

  05/25/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a 2016 ******* Sonata in mid-March of this year, 2022. Last week, the week of 15 May 2022, the engine started knocking so I took it to a mechanic. The mechanic examined the vehicle and found that the engine and transmission were both compromised, and the transmission fluid was "black and goopy". Knowing that transmission fluid takes a long time to go from bright red to black, the vehicle must have had this problem while it was in the lot of the business. This issue resulted in the car being unsafe to operate and repair costs exceeding the value of the vehicle.

  Business response

  08/29/2022

  We resolved Alyssas concerns by examining the vehicle and determining that it is in fact safe to operate and the state of the fluids were exaggerated by the independent shop that she took it to. We serviced the car and told her to keep in touch with us as we stand behind any car we sell. Have not heard of any further problems.

  Customer response

  08/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  04/25/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a 2022 honda civic hatchback from Captial City Honda on 11/12/2021. The finance person tried to sell me a 5 years 60k miles car care service maintenance plan and told me that this was honda care provided by Honda that I can take to any honda dealer for service. Today I took the car to Folsom Lake Honda and they could not locate such maintenance plan in the system. I went back to the Capital City Honda and found out that this was not a Honda care service that provided by Honda instead it is provided by a third party and it is tied to the dealership that sold me the service contract. I bought this plan under the assurance that I can take it to any Honda dealership for service. This is a deceptive practice by the Capital City Honda and I want a full refund for this contract.

  Business response

  08/29/2022

  This is disappointing because the prepaid maintenance contract is a legit company that is accepted nationwide, but the customer took it to a **************** dealership in ****** and they gave him a hard time because it doesnt pay the service **** full retail for the work performed. Either way, I spoke to *** and have agreed to convert the contract to a Honda contract so he can take it to any Honda Store with no hassle. He is going to return to our Store for service even though it is slightly farther than the place he went the first time until his daughter moves for college next year. *** is happy with the resolution.

  Customer response

  08/30/2022

   
  Better Business Bureau

  the original complaint was about the misrepresentation by the dealership that this was a Honda contract. Since they agreed to convert it to Honda contract now Im ok with the resolution. 
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  

  
  

• Initial Complaint

  04/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car has been to this shop more then two times for collision repairs. This most recent time I was rear ended from behind. My vehicle was at this shop for 4.5 months because according to the service advisor who now doesnt work for the company they were waiting on a part to start the repairs. Well I began to hear a piping sound when I turned by tire. I am no mechanic and so I brought my car in for an oil change and they found that the inside of the front of the car was cut!! The service advisor showed me that the other side looks completely different and when you turn the wheel the bumper actually pops out!! This was not happening prior to this accident. This shop 100% did something faulty to my vehicle and did not do a good job on repair of my vehicle and now Im left to pick up the pieces. Shut them down for insurance fraud.

  Business response

  08/29/2022

  Our collision center does outstanding work and has for many decades. We promptly brought this vehicle back in for inspection and found that it was in fact fixed to specs and nothing was out of the ordinary. The length of time we had the car in our shop was due to unavailable parts surrounding the pandemic.

• Initial Complaint

  04/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a vehicle with $3000 of add one and on top of that they charged me an extra $1400 even when they already charged me $3000 for the same products!!!

  Business response

  08/29/2022

  We did not over charge or charge two times for the same product. All products were selected and signed for by the customer and legitimate. Just to avoid these situations in the future we have changed our process and do not install any accessories prior to a customer purchasing the vehicle, this way they can choose to add a product or choose not to. Since then our customer service index has skyrocketed. The fact that we do not add dealer mark up or preload accessories on our new cars is unique to the car market right now.

• Initial Complaint

  12/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 11/17/21 I purchased a new Honda Civic from Capitol City Honda (formerly Mel Rapton Honda). During the price negotiations they tried include multiple added options (floor mats, trunk tray, paint protection, and a KARR security system). All the prices for the options were marked up at least 100%, so I told them I did not want any added options. They fought me on removing the options and told me that they don’t have markups on their vehicles like other dealerships so they try to make up for it by selling the added options. I continued to decline any options but they insisted that they would not sell me the vehicle without any extras. They also told me that the KARR security system had already been installed on the vehicle upon arriving at the dealership and since it was already installed in the vehicle I could not opt out of paying for it. The next day after purchasing the vehicle I realized no one explained how the security system worked. I contacted the dealership and they told me that the vehicle was delivered that morning and had not had the security system installed yet. I have contacted the general manager ***** ***** multiple times to get a refund and my request has been ignored. The salesman and his manager both told me that the security system was already installed on the vehicle and insisted that I could not opt out of it. They both had more than enough knowledge of the newness of the vehicle to the dealership and that the security system had not been installed. They advertised and sold a vehicle with an option that was not on the vehicle. I am simply asking for a refund, I am not seeking legal action for the fraud they committed. In the receipt for the accessories it is not listed that they still need to install the security system.

  Business response

  12/13/2021

  We are truly sorry for any misunderstanding that took place during the sale of the vehicle. Capital City Honda will of course reimburse the customer the cost of the security system. 

  Customer response

  12/13/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩