ComplaintsforCapital City Loan & Jewelry - all locations
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Complaint Details
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Initial Complaint
12/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a second hand from their store called Komplete Keyboard which needs access to use the keyboard and I was told if it doesnt work you can return it within **************************************************************************************************** When I asked to return it they wouldnt provide me the Transfer ID or return the keyboard. I was turned down right away. I only had the product for 2 hours. They are being clever and very rude about it & made me feel very bad. I have all the proofs and licenses for my productsInitial Complaint
09/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I've been dealing with loyalty pawn #2 for almost 2 years now almost on a weekly basis. I've used mainly jewelry as collateral to get loans . Over the past 2 or 3 months I've noticed a big change in the way we would do our usual business. They started to make the loans smaller and smaller . Heres my complaint since I started to do business with this store I never had a item lost or go into default I've always honored my sign contract paid interest rates paid the loan off etc. So my standing should be top tier . But that's not the case . I have around 200 items in the store used for loans about $55,000 in loans at that store but they are all under contract my signature agreed to honor it. The owners told the manager **** to stop lending me the usual amounts on similar items I've brought these past 2 years example a item I would get a $100 loan was cut in half I'd get $50 ... but it gets worse same example $100 item I'd usually get is now less than $40 I've done nothing wrong not fair
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.