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ComplaintsforSameday Plumbing Servicez
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 4/18/24, Sameday plumbing came to my home to replace a water heater. The next day, the water heater started making noise, had water leaking on the outside of the water heater. Multiple attempts were made to contact this company to get the issue resolved quickly but they failed to respond in prompt matter. A week later, someone came out to look at the water heater and said it was defected and needs to be replace and would come back the next day. Today, on 5/18/24, there is still no resolution. This is one month later. The machine is no longer working and my home has no hot water. The company has messaged me to reschedule multiple times only to cancel over and over again. When I call, I get their messaging answering machine. When I text message them, they respond of a new appointment and someone will come to fix. There are people in this home that NEED access to warm water. In addition, I work as an emergency department nurse and need to be able to properly clean my work clothes to rid of infectious agents on my scrubs.Business response
05/30/2024
Hello,
The water heater is manufacturer defective. We have replaced the water heater that was defective.
Customer response
05/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.