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ComplaintsforSpaces R Street
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Been renting a cubical from a Co-Working space in ********** from a company called Spaces who is owned by Regus. We agreed on the price of 330 a month for the cubical. I paid month one and put it on auto-pay. I looked at my account the other day and after the first month they added a $43 charge a month for Kitchen Amenities, which I was never informed on and never agreed to. They even told me when I signed up that the Coffee was free. After I caught the mistake I told them and they admitted they had made a mistake and removed it from my account. They then refused to refund me for the charges saying they didn't have the capabilities to because of their policies which didn't make any sense to me. I then requested to end our agreement since I was being charged something I never agreed to. They are refusing to let me terminate my account despite being charged a different amount then what was on the contract.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.