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          Find a Location

          Lumens Lights + Living has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileLumens Lights + Living

            Light Fixtures
            Multi Location Business

            Contact Information

            Sacramento, CA 95811-4260

            Visit Website
            (916) 444-5585

            Customer Reviews

            1.07/5

            Average of 15 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            33 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers the sale of lighting fixtures.

            Business Details

            This is a multi-location business.

            Find a Location

            Lumens Lights + Living has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              Sacramento, CA 95811-4260
              BBB File Opened:
              3/15/2005
              Years in Business:
              21
              Business Started:
              6/12/2003
              Business Incorporated:
              6/12/2003
              Type of Entity:
              Corporation
              Alternate Business Name
              • Lumens, Inc.
              • Lumens
              • Lumens-CA
              Business Management
              • Mr. Kevin Groen, Director of Customer Service
              Read More Business Details and See Alerts

              Customer Complaints

              33 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/17/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I ordered 2 sconces from Lumens mid March for my new construction home. Along with the two sconces, I also purchased other light fixtures from other websites. I saved the light fixtures until our electrician was ready to install them. At that time, while we were opening the boxes to the light fixtures I noticed that we did not receive one of the two scones I ordered from Lumens. As soon as I realized the shortcoming, I checked the website & sure enough only 1 tracking number was listed. Also, Lumens does not ship the item to you, another company does. Anyways, I only received 1 sconce & needed Lumens to ship me the second. I assumed this would not be an issue. I called their help line & was told that since I waited too long (it was for a new construction ********* were at the mercy of the electrician) that they could not do ************ would have to re-order. Their cut-off date is 1 ********* waited 4 months. So, if I reported it faster they supposedly would have totally sent me the second sconce I ordered, BUT since I waited too long & out $519?!?!? I tried to explain my unique situation, but they did not care. So, I'm out a large sum of money & have to re-order (from a different website). It's just a sad & unfortunate situation.
              Read More
              Read 32 More Complaints

              Customer Reviews

              15 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Alexis W

              06/30/2024

              I ordered 2 wall sconces. Each shipping package weighted less than 4 lbs. I was charged $109.00 return shipping for each package. Shipping plus insurance for 2 packages is not $218.00. The company is drop shipping, a middleman. They didn't ship the packages but they're taking a huge cut on the return. Everything they sell can be found on other sights or by the original company. Avoid them! They are a rip off!

              Lumens Lights + Living Response

              07/01/2024

              Thank you for leaving feedback regarding your experience.  We are looking to the issue with the return shipping to see what occurred with the high return shipping cost.  We will be reaching out to you directly to discuss this situation further.
              Read 14 More Customer Reviews

              Local BBB

              BBB of Northeast California

              More Info on Local BBB

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