Business ProfileforExcalibur Food Dehydrators

On 16Dec2022 I ordered 3 items directly from Excalibur Dehydrators online. This was Order 34322-EXC-WEB. The order consisted of a new door $29.99, a replacement thermostat for an older Model **** dehydrator $30, and a new Model ****b dehydrator with a ten year warranty which had been listed as $319.99. Using the Excalibur GIFTME22 20% off coupon, the price for the ****b was $240.00 including a ten year warranty. Taxes were $21. 75, shipping free. Only the door was fine. The thermostat arrived with one side bent over and the metal of the connectors were made of discolored metal. I had waited for months for this thermostat to become available again for purchase so I straightened the side with pliers and had no problem setting it up. The side pieces are for attaching the thermostat in place, they are not mechanical. It fit in place, however, did not work. The dehydrator continued not to heat at all. The ****b new dehydrator arrived with a crack near one of the feet at the bottom of the unit. These units are basically thick plastic boxes with shelves. The crack runs all the way through from the outside to the inside. I had been in email contact with Excalibur support about the thermostat and informed them of the problems right away. That contact had been initiated through their website. Tech never again responding to me though their previous message offered assistance with the thermostat. After a few attempts to email tech support, I filed a request for them to issue a return for replacement of the thermostat and ****b on their website, now the only way to contact them. They never contacted me back. Tried 4 times through their website. It is now two months later. I still have a cracked new dehydrator and a non functioning supposedly new thermostat. The phone number on your site is disconnected and has been for a while. They are still selling dehydrators online. Please help. I request a replacement **** thermostat and replace or refund the ****b.