ComplaintsforPeoplefinders.com

• Initial Complaint

  11/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I canceled my trial membership immediately by telephone after joining. I was charged ***** a month for five months before I noticed it on my bank statement. I contacted peoplefinders and they only credited one month Sept. 2022. They said they had no record of me canceling my free seven day trial membership. The lady at my bank told me they did the exact same thing to her. My bank couldn't credit me because it had been over 60 days. I absolutely canceled my membership and never used the service because I knew it was canceled. Please help. They are preying on customers conveniently having no record they canceled when they do cancel in hopes they won't notice the money being stolen from their bank account . That's what happened to me. They owe me for *** , June, July, August 2022. My email they have me under is ***************************** They can mail me a check for 4 months at $***** to: *************************** ******************************************************************* Thank You so much for your help!

  Business response

  11/28/2022

  Hello,
  
  Our records show we received a call to cancel on 10/12/2022. There are no other calls for this account before 10/12/2022. There is also no attempt to cancel via e-mail or on your Peoplefinders dashboard, after being billed for 5 months. When you called in on 10/12/2022 we followed our policy and procedures and issued a courtesy refund for the most current charge in the amount of $24.95. For any further refunds you will need to contact your bank.
  
  When you used our service on 4/18/2022 to do a reverse phone search 3 day trial for $0.95 you agreed to the terms of service. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.
  
  Best regards,
  PeopleFinders Customer Care
  CustomerCare@********************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 8:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  11/26/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I would like my name to be removed from the online property report for my house, which I own. My address is: ***************************************************************, **.I would also like the residents name to be removed from the property report for my house. The resident no longer lives with me. This is causing unnecessary solicitations to be sent to my house. I wrote peoplefinders.com, and they replied that they would not remove my name or the other residents name. https://www.peoplefinders.com/address/search?state=**&city=north-chesterfield&housenumber=701&street=*********%20drive&*************** My daughter also wrote peoplefinders.com, trying to get her name removed from the property report for her house, which she owns. PeopleFinders refused to remove her name too.

  Business response

  11/28/2022

  Hello,
  
  Property ownership records are public record and we do not remove them from our site. We also can not edit someone else's record to remove an address.
  
  Best Regards,
  PeopleFinders Compliance Customer Support
  
  NOTE:  ***************************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders Compliance is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  11/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is a people information location company, when you use their services you have the right to choose a one time service fee or a membership, even though you choose one time fee several options keep popping up to make you choose a monthly membership. The monthly membership is ***** per month verses a one time fee of @ 1-5.00 I have been on this site for years and never have I signed up for a membership. I use the site about 3-4 time maximum a year. This company somehow entered me into a membership and has been charging me ***** per month for an entire year. I called and was told a membership welcome email was sent out to me. I never received it or I would have cancelled right away.,The company has offered to reverse one month membership fee. I also tried to cancel the membership last month but when I called the recorder said due to high call volume it was better to email. I received an email response that said my issue couldnt be handled by email. I feel Like the website us very deceiving and it makes you think you r cancelled the request for a membership when you didnt. I entered a phone number into the site today to try and capture a screenshot of all the screens and pop up but unfortunately because I had the membership they didnt appear. I would like a full refund for the entire year. You can see in the previous years Ive always, always elected one time fee. This is unfair and deceptive.

  Business response

  11/23/2022

  Hello,
  
  Our records show when you used the service on 10/8/2021 you selected a 3 day trial for $0.95 you agreed to the terms and conditions of the membership. From 10/11/2021 until the day we received your email on 10/24/2022 we received no form of cancellation. We have already issued a refund for $24.95 for the charge on 11/5/2022. For any further refunds you will need to contact your bank. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies. 
  
  Best regards,
  PeopleFinders Customer Care
  CustomerCare@********************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 8:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  11/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  People finders took money from my account in the amount of ***** for the last 9 months I canceled this memberships 4 times and they continued to charge my account, nor once was I able to access my account. . The person who canceled it said there is nothing bbb can do to help me recover what they have taking In the last 4 months . She was very rude and I would like acrefund for being charged for something I haven't been able to use

  Business response

  11/23/2022

  Hello,
  
  We issued 2 courtesy refund for $29.95. Please allow 3-5 business days for the refund to process back into your credit or debit card.
  
  At the time of purchase you chose to receive a discounted price for your report by signing up for a 3 day trial to our Premium Membership. You had the option to cancel this membership trial at any time via your account on the website, via email, or with a representative over the phone. We did not receive any notification that you wished to cancel this trial, so the membership renewed. It is now canceled and there will be no further charges.
  
  If you have any questions or need further assistance with your PeopleFinders account, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders *************
  CustomerCare@********************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 8:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  10/25/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company advertises that will provide you with the current location of the person you are seeking but then only provide that persons house location.

  Business response

  10/25/2022

  Hello,
  
  Our records show you were already assisted with this issue, and we issued a refund for $0.95. This amount will be shown on your credit card statement within 2-5 business days. 
  
  Our Reverse Phone Lookup can help you find information about both cell phones and land lines. Well search for the possible owner's name, current and past addresses, phone numbers and emails the person may have had. 
  
  Our Reverse Phone Lookup cannot track the *** location of any cell phone or view personal text messages or calls logs for a given phone number.
  
  If you have any questions or need further assistance, please respond to this email.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  CustomerCare@********************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 8:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  10/21/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I recently saw I was charged ***** monthly for the last two months. I went to login to the account that I recall signing up with. I didnt see an active account or billing. So I called today to inquire if there was another account somehow created. The man ******* advised he found 3 accounts and I never created 3 accounts. The man could only refund the last 3 payments charged but advised he could see the fees were charged since June 2022 and I havent used any other profile. He couldnt tell me the email address nor could he waive all the fees. I advised its fraud and I didnt authorize any of these charges and didnt understand why he couldnt reverse the fees or give any information about the account that had my bank card or account number linked. Im asking for a refund of my money. From June 2022 until August 2022 since they only agreed to do the last 3 months. If you all need statement copies of these charges, Id be glad to provide them. I should be able to get my money back and the account that was being charged was never used because it wasnt me.

  Business response

  10/23/2022

  Hello,
  
  We issued 2 additional courtesy refund for $29.95. Please allow 3-5 business days for the refund to process back into your credit or debit card.
  
  At the time of purchase you chose to receive a discounted price for your report by signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at any time via your account on the website, via email, or with a representative over the phone. We did not receive any notification that you wished to cancel this trial, so the membership renewed. It is now canceled and there will be no further charges.
  
  If you have any questions or need further assistance with your PeopleFinders account, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders *************
  CustomerCare@********************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 8:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer response

  10/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  However, I never signed up for more than one account. Lets make that clear. When you all respond to people, never respond with assumptions or blame to the consumer. Thanks for the refund that should have been resolved by phone in the beginning for a fraudulently opened profile/account! Have a great day. 

• Initial Complaint

  10/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have to constantly reach out to people finder to get a return on a transaction I never authorized. They keep charging me a subscription fee and I have to ask for the refund and get ignored. I never signed up for this feature or subscription it was one of my teenagers but the authorization to charge my card was never given. Please do something about this

  Business response

  10/16/2022

  Hello,
  
  We canceled your membership and issued 2 courtesy refund for $24.95. Please allow 3-5 business days for the refund to process back into your credit or debit card.
  
  At the time of purchase you chose to receive a discounted price for your report by signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at any time via your account on the website, via email, or with a representative over the phone. We did not receive any notification that you wished to cancel this trial, so the membership renewed. It is now canceled and there will be no further charges.
  
  If you have any questions or need further assistance with your PeopleFinders account, please call our ************* Team.
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders *************
  CustomerCare@********************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 8:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  09/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Several months ago I used Peoplefinders to locate someone for a one time charge! I called later to make sure the account was closed and I would not be charged monthly in the future! I received a cancel notification by email. Peoplefinders continued to charge my credit card every month. The CC co has canceled and reissued a new card 2 times as well as reporting Peoplefinders as fraud! People finders continues to charge my account every month! Once again I have to get a new card! They need to be stopped!!

  Business response

  09/12/2022

  Hello,
  

  We've closed your account per your request. We will not bill you for any further charges.
  

  If you need further assistance please call our ************* Team during the hours listed below.
  

  Monday-Friday 7:00AM-6:00PM (PST)
  Saturday-Sunday 7:00AM-3:30PM (PST)
  

  Best regards,
  PeopleFinders *************
  CustomerCare@********************
  **************

• Initial Complaint

  09/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They have me listed as being married to two men. I have never been married to anyone. I want these so called spouses removed. **** also have me working; I have not worked in years.

  Business response

  09/12/2022

  Hello,
  

  Unfortunately, there is no specific place to update your records. Public information is gathered in a variety of ways and every time you subscribe to magazines, have your phone number listed in the white pages, register to vote, or simply enter to win a car at the mall this information is gathered. We do not update or modify any of our records, simply display them as they have been reported to us.
  

  While we are unable to correct your records, you may have them removed if you so wish by following the link below:
  

  https://www.peoplefinders.com/opt-out
  
  Please follow the online prompts to complete your removal. Thank you. 

  If you have any questions or need further assistance, please call our ************* Team at **************.

  Best regards,
  PeopleFinders *************
  CustomerCare@********************

  Customer response

  09/16/2022

  I am rejecting this response because: the link they provide does not work and  I do not see the Url code easily available.The information on my so called marriages is wrong. I wrote  to Peoplefinders  and told them   a few weeks ago when they had me married to one man and told them  I was never married and  they  responded aby adding  a SECOND HUSBAND! This company is an extorter. I am not paying to have this false information  about my so called  marriages removed . I want thESE nonexistent marriages removed or I am taking legal action. l  *********, **********************; 
  

• Initial Complaint

  08/29/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased on this day a 6-month membership at $29.70 since it was labeled as best deal and had to purchase before viewing report. However, upon doing a search, not only on the person searching for, but also on myself, I found the information to be incorrect and outdated. Most, if not all, info I had already found for free via white pages search. I cancelled my auto renewal subscription immediately after discovering this and find this is an issue with deceptive trade practices.

  Business response

  09/12/2022

  Hello,
  

  We have received your request and issued a refund for $29.70. This amount will be shown on your credit card statement within 2-5 business days.
  

  If you have any questions or need further assistance, please call our ************* Team during the hours listed below at **************. Thank you for contacting PeopleFinders.com.
  
  Monday-Friday 7:00AM-6:00PM (PST)
  Saturday-Sunday 7:00AM-3:30PM (PST)
  
  
  Best regards,
  PeopleFinders *************
  CustomerCare@********************
  **************

  Customer response

  09/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩