ComplaintsforUSPhoneBook.com

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Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint
08/09/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have asked this company previously to remove my name and information from their website which I had no knowledge of nor gave them approval to do so, please. It currently has me living in ********* which is factually inaccurate and my prior address in ************ was never my residence. I would again ask this company to permanently remove my name and information from their website. Thank you.
Business response
08/13/2024
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to reflect online.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

US Phone Book has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the *************. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards.
Although US Phone Book provides public records, we don't create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so we strive to report the most up-to-date and accurate information possible; however, this information must be publicly reported by the person themselves.

Best regards,
US Phone Book Customer Support

NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
08/06/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I need my personal information removed from this site as this is very dangerous and I have already experience identity fraud because of it.
Business response
08/14/2024
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to reflect online.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
US Phone Book Customer Support

NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Customer response
08/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Initial Complaint
08/05/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I do not want my information posted on this site. The website does not work when trying to remove the information. Please remove all of my information on this site, delete my information from your databases, and do not sell my information.
Business response
08/08/2024
Hello,

We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

Best regards,
US Phone Book Customer Support

NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
08/08/2024
I am rejecting this response because i am NOT posting my url publicly on BBB for the world to see. Unless you *** privately message me why would i post that on here for the world? Please remove my all my information from your site and DO NOT SELL.

Business response
08/14/2024
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to reflect online.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
US Phone Book Customer Support

NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
08/19/2024
I am rejecting this response because:

I just googled my name and my information with all of my personal information of past addresses are still reflecting on this site and I want it taken down immediately as I have not authorize any of my personal information to be accessible online nor to be sold.

Business response
08/20/2024
Hello,

We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

Best regards,
US Phone Book Customer Support

NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
08/21/2024
I am rejecting this response because:

I am NOT posting my url publicly on BBB for the world to see. Unless you *** privately message me why would i post that on here for the world? Please remove my all my information from your site and DO NOT SELL.

also your business confirmed on 8/15 that it would be removed within 3-5 business days. Im convinced that these are automatic messages cause if you look at the history does not feel this is an actual human responding.
Initial Complaint
07/24/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I would like my personal information taken off of usphonebook.com's website. I do not want to give them more personal information in order to do so.
Business response
07/26/2024
Hello,

We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

Best regards,
US Phone Book Customer Support

NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
07/15/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company is continuing to publish my personal information even after completing their removal form. They have now blocked my access to the website although my personal information is still on the site
Business response
07/16/2024
Hello,

If your records are removed from ** Phone Book but are still available via a ****** or Bing search you can remove the information cached by the search engine by following the directions on the URLs provided below:

***************************************************
****************************************************

Best regards,
US Phone Book Customer Support

NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
07/11/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I do not want my information posted on this site. The website does not work when trying to remove the information. Please remove all of my information on this site, delete my information from your databases, and do not sell my information.
Business response
07/15/2024
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to reflect online.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
US Phone Book Customer Support

NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
06/27/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I went to remove my data from the website. They first obscured how to remove it. Made me give them MORE information. And then the link says every time that its expired. Theyre sharing a startling amount of my information and are unwilling to take it down, hiding behind deceptive removal practices.
Business response
06/28/2024
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to reflect online.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
US Phone Book Customer Support

NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
06/10/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Scam site. You are unable to remove your private info from their website. Both the email and phone number does not do anything. There is no legitimate contact information for this company. A Texas po box.
Business response
06/11/2024
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to reflect online.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
US Phone Book Customer Support

NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
05/29/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have repeatedly asked and attempted to have my personal information removed from the website where it is published publicly. For safety reasons - due to being a victim of domestic violence and due to my profession in investigations; it is a safety hazard for me and my family. I am asked to follow steps to remove the information but the steps do Not work, when I call the # to speak to someone i am told to press #1, and then I hear an error message. I beleive this all to be a way they avoid removing the information. I have tried everything and my information is still out there- free to the public and anyone who wishes to do me harm. I have sent the LINK and screen shots of what information to no avail and am continually asked to do so
Business response
05/30/2024
Hello,

We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

Best regards,
US Phone Book Customer Support

NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
05/30/2024
I am rejecting this response because: i am NOT posting my url publicly on BBB for the world to see. I have emailed it you multiple times! Unless you *** privately message me why would i post that on here for the world?
Business response
06/04/2024
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to reflect online.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
US Phone Book Customer Support

NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
05/27/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
They do not allow you to remove your personal information from their website. I have a stalker and they are only making things easier for them. When you try to delete your info from their site it just continues to go in the same circles and never actually allows you to delete
Business response
05/30/2024
Hello,

We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

Best regards,
US Phone Book Customer Support

NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
05/30/2024
I am rejecting this response because: it doesnt give a url on mobile other than usphonebook.com/*********************
Business response
06/03/2024
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to reflect online.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
US Phone Book Customer Support

NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

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