ComplaintsforSmoke Shack Plus
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Complaint Details
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Initial Complaint
08/19/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was sold a defective product and I went back to explain my problem and come to find out this ain't the first time this happened and he been getting away with taking people money way before I showed up. scammed me and others out of our money. And didn't even offer to exchange or refund the money. And he will lie and make up nonsense.Business response
08/28/2024
To whomsoever may concern this is the reply of the complaint **********We checked our inventory of the same product and we found no defect in any other same device and there was no complaint from any other customer but if the customer still saying.We have a sign says refund or exchange *** please see the sign in the store that says all sales final and sorry no refund or exchange in big capital letter and now other reason we couldn't accept the return is because of tobacco product return policy and the policy is tobacco product is non refundable or exchangeable once it goes out of any tobacco store this my opinion but if you still want us to exchange we can if the customer shows the proof of the store purchase receipt but we will not be responsible this time. Thanks business manager Smoke Shack Plus ThanksPlease don't hesitate to contact us thanks
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.