Business ProfileforMassage Envy - Midtown

Transaction Date: 6/30/23 Amount Charged: $80.00 Business Agreed to Provide: Medical Massage Nature of Dispute: Merchant failed to provide itemized statement for the service provided listing Medical Massage as service rendered. It was agreed during telephone conversation, prior to scheduling the appointment, that an itemized receipt, specifically listing Medical Massage, will be provided after the service.Massage Envy did not follow through with my initial request. They only provided a general receipt showing the service as a "Custom Session." The business insisted they performed the Medical Massage, but there is no proof in the itemized receipt that they specifically performed a Medical Massage. They did not attempt to resolve my problem. I am requesting for a full refund since Massage Envy failed to provide the service that I specifically requested. Based on the receipt, the service provided was not the service discussed and agreed, prior to scheduling the appointment.The transaction number on the receipt from the appointment is *************.