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ComplaintsforGolden State Solutions
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/07/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Purchased a ***** vacuum from Cleaner Solutions LLC on 20 August 2021. A salesman, ***************, performed a demonstration in the home and we purchased for $1,000. As part of the contract we are due a shampooer, spot cleaning attachment, and tile/grout cleaner. *** told us everything ships via Amazon in 3 - 5 business days. It has been 10 business days and nothing. Attempts to reach *** and Cleaner Solutions LLC have not resulted in a return call or correspondence. On 31 August we contacted ***** HQ who said they would reach out to Cleaner Solutions LLC about the issue. As of 5 September, we have heard nothing. At this time, acceptable resolution is providing us with the items we are due as per the contract.Customer response
09/08/2021
******,
I located the contract and realized I filed this complaint for the wrong ***** distributor so I need to change it. It's supposed to be Premium Cleaning Solutions at ******************************************************************************** - ************. Can I cancel this complaint and re-open under the correct one?
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.