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ComplaintsforEuropean Wax Center
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Complaint Details
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Initial Complaint
07/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was scheduled to be in the *************** on Sunday, 6/30/24, and was contacted by the wax center to cancel due to an emergency. I rescheduled with the ******* location for 6/2/24 and was again contacted the same day; they cancelled my appointment due to an emergency meeting and could not fit me in for when they opened. Even though I was bumped by them. Prior to these two encounters, I was canceled by the *************** a month or so before the same day. For another emergency, and my waxer would not be available. I am concerned that I am being specifically targeted to not be served or they are not willing to provide the service.Initial Complaint
11/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The top of my eyelids were damaged after a waxing. My top eyelids burned and scabbed. I have pictures that show my injury. I cant put makeup on for work because the tops of my eyelids burn.Initial Complaint
11/18/2021
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
On November 9th I went in for a service. At check-out I was told by the manager I had a balance from the previous appointment. That same manager had charged me twice during the previous appointment for 2 unrelated services. I would like to make sure I do not have a balance on my account.Business response
12/15/2021
Business Response /* (1000, 10, 2021/11/29) */ I have contacted Esmeralda multiple times regarding this matter and there is no balance on her account and any issues that have happened in the past have been rectified at the time of incidences. Consumer Response /* (3000, 12, 2021/11/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had asked to be notified about why I had a balance at check-out, the manager who had overcharged me for the two unrelated services said she would get back to me, however that never happened. Moving forward I would like to see my balance.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.