Business ProfileforSmart72 Greater Monterey

Approximately 2 months ago, I called smart72 to have my furnace inspected (we were selling our home). The "technician" arrived and within 20 minutes, told us we had a "crack" (maybe the heat exchanger) in the furnace and it needed to be replaced! (5-7k) he pulled up a photo on his phone and I noticed the photo he showed me was from a "photo page" and the photo he selected was in the middle of many other photos. He told me I needed to sign a form indicating I could die from carbon monoxide poisoning if I did not replace the furnace! Our furnace is only 16 years old and is rarely used. Being suspicious I contacted a 2nd Co. specializing in furnaces (****************************) and had the check the furnace. 2 technicians came and both advised me this was a common practice of bad Co.s and took photos of my furnace (showing me the photos had just been taken - date & time stamp) and told me my furnace was in perfect working order. They also advised me to contact PG&E and have them inspect my furnace- I did and PG&E came immediately! They not only told me my furnace was in perfect working condition with "no cracks", but also took readings showing me no carbon monoxide in the air. I had paid $72 to Smart72 & $95 for ************. I re-contacted smart72 and told them of my "follow up" and the follow up information. Shortly after "******* smart72 Operations Mgr" called me. I again advised of my follow up information. ******* told me the technician that came was a "good person" and he would follow up. On a 2nd call from *******, he told me he and the same technician (I believe *****) would come back. I told *******, I did not want "*****" back in my house. I was afraid "*****" would sabotage my furnace. ******* assured me he would investigate and get back to me. A week later I called *******- I was told "*****" had COVID but ******* would call me. 15 calls over a period of a month later, to various people with smart 72, nobody has called me. A scam!