ComplaintsforAlpha Distributors
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Complaint Details
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Initial Complaint
04/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We had Alpha come to replace the windshield in my wife's truck on 03/26/2024. The person removed the window and door trim to replace the windshield. The person broke the satellite antenna wire and the trim. When they put everything back together, they taped the trim down and did not mention that they had broken the antenna. We called them when we saw the damage; they said the trim was old, and the antenna was damaged when they pulled the trim off, but the trim was old, so we needed to buy new trim, and they would put it on. They broke it, damaged the trim and wire, and didn't say anything, but they expect us to pay to fix it. I called to talk to the manager "*******" on 03/27/2024. He was busy and was supposed to call me back. It has been almost a week, and no one has called us.Business response
04/26/2024
Good afternoon,
I apologize for the delayed response.
******* did communicate with the customer in regards to her antenna / molding. Those 2 items were damaged from previous installation(not done by us) our glass installer also mentioned it to the customer. She stated she would discuss the issue with her and once they had the parts thery would call back. We haven't heard from them since.
Thank you.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.