ComplaintsforBates Auto Body

• Initial Complaint

  09/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Was in a car accident on 5/30/2021. Damage was done to rear passenger side of my 2020 Kia Rio. I asked my insurance company if I could pick the repair shop and they said if I pick some one other than ***** Auto Body I would have to pay 10% instead of the $500.00 deductible. I gave my car to ***** Auto Body to have the repairs made on 6/28/2021. I made several inquiries as to the status of my car between now (9/20/2021) and then to hear the same answer: "we are waiting on a part". My brother got involved and asked ***** ***** **. for the part number so he could find the part. ***** ***** **. then suddenly found a work order, the part would be there in 3 days I'd get my car back at the end of next week which was supposed to be 9/17/2021. I called ***** Auto Body and spoke to ***** ***** **. on 9/17/2021 and asked for my car. He told me its ready to be painted and won't be done til next week. I asked him what day. He said Monday 9/20/2021. I said I'd be expecting his call. It has not come

  

  Business response

  10/06/2021

   to whom it may concern,
  
  vehicle was dropped off by customer on 6-28-2021, insurance company gave us authorization on on prelim supplement on 07-09-2021, which allowed us to order parts. the used quarter panel was unavailable so needed to get authorization for the new panel. after authorized we ordered parts. Parts were on back order, and were not received till 07-30-2021, but the right quarter sensor did not come in, and was on backorder. customer was updated on this as well as part having an issue, which the quarter did come in damage, and Kia had to bring another which was brought as a exchange on 8-4-2021 which customer was updated on delay, after quarter was here we had to try and get the rocker, which was not available used, so needed to get the new one to see if it would work, parts came in on 8-17-2021, but was not correct, and short. So we instead put vehicle, and set up to pull panel to see about repairing rocker. After that we were able to start cutting for replacing the quarter. After cutting the quarter we saw that vehicle had additional damage on the inner rocker, and quarter, which had to be repaired prior to welding back on the new panel. we sent everything to anchor on 9-17-2021 for approval on additional found, they sent back a change request on 9-27-2021, and was approved officially on 10-5-2021. Being it we knew it would be approved, and knew customer needed her car sooner then later we continued during the wait. we continued Tech noticed that when aligning the door the lower hinge showed a slight bend, as well as liner having a slight tear, so we ordered both parts from Kia, which we were informed of a backorder issue, and updated customer. After that vehicle was put into paint area for jamming on 9-10-2021, which was part of the of the painting process hinge got here on 9-27-2021 liner on 9-28-2021.  vehicle was re-assembled, and taken to a plus to get alignment done on 10-1-2021 which they stated vehicle need rear axle because of a slight bend that could not be seen by eye, only by the machine indicating something off. customer was notified and updated on this as well. part was just received today, and vehicle is back at alignment, after that it is just getting the airbag light reset, then vehicle is complete. customer has been updated on all this. including part delay, and insurance approval delay.
  
  ***** Bates Bates Auto Body *** ** **** ** *** *********** ** ***** *************

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