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ComplaintsforMajestic Auto Craft, LLC
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Complaint Details
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Initial Complaint
05/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I totaled my car may 6, 2024. Right after totaling my car I called AAA to come pick up my car so they can tow it to majestic auto craft. I found out about majestic through a neighbor. The insurance company called me the next day may 7, 2024 and said give them a couple days to review the claim. May 8, 2024 the insurance company calls me and tells me to go to the shop to sign the release papers so their tow company can tow the totaled car to their yard. I go same day on may 8, 2024 to sign release papers. The car should have been picked up from majestic auto craft same day may 8, 2024. But they are not releasing the car and charging an outrageous amount of money just to release the car. They are charging towing fees and all kinds of other fees. When they never even towed my car. I had it towed there with my own AAA. The car still sits at majestic auto craft because they wont release it to the insurance company. (******). Please help me with my issue I would really appreciate it.Business response
05/31/2024
We appreciate your feedback and would love to resolve this matter with you. We apologize for any inconvenience we may have caused and would love to resolve this issue for you. One of our Majestic Autocraft team members will be reaching out to you, we look forward to solving this together, thank you for trusting us with your vehicle repair needs.
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Contact Information
861 N E St
San Bernardino, CA 92410-2928
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.