ComplaintsforSafety Auto Repairs

• Initial Complaint

  04/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On December 28 2022 I took my 2012 BMW to get a diagnostic for the check engine light. Upon getting information from the secretary she stated that my vehicle needed a fuel pump. Upon paying $1800 later it took many excuses and three months until my car was giving to me on April 18 2023. When retrieved my vehicle it had the check engine light off. I drove it half a mile to put fuel on it and started to jerk and shake at a stop light. When I left the gas station the light came back on and made whining sound so I called the shop and I took it in to get diagnosed. The secretary said that my car needed a valve cover job and it will cost me around $1200 to fix. I explained that my vehicle was in good condition when I left it on the shop three months ago and only needed the fuel pump replace. I also did found items missing from inside the engine and were told and responded they never touched the engine. This is unfair since my vehicle was in their premises for three months and several calls were made to find out of my vehicles update at least every week.

  Business response

  04/20/2023

  Vehicle was driven in lot 12/26/2022 at customer request did diagnostic for check engine light, and oil leak customer stated oil leak might be coming from oil cap. After doing a Pre Scan vehicle engine codes were: 194*************************14**************************14***2,1********************************2 on Dec 26,2022 at 1;02PM . See attached form for engine code scan verification. On 12/27/2022 customer was recommended to start by replacing Direct Injection fuel pump part number 13***********31 after getting fuel related codes, that are listed on Pre Scan part is  dealer item customer agreed to repairs totaling an amount of 1,894.92 customer used our financing program Snap facility  did not get funded of this program until 12/28/2022 once job was funded proceeded to order part from BMW dealer after receiving part on Jan 5 2023 part was installed ,code for ****** was still present, our facility was trying to figure out the problem customer did call several times for update on vehicle each time he called he was notified code ; ****** (fuel tank pressure/ temperature sensor, electric),  was still present and that he will be informed if their was any update on his vehicle customer stated over phone call that time was not an issue customer just wanted vehicle to be fixed . After finishing diagnostic also noticed fuel pump located on fuel tank also was defective but after taking in consideration customer had been patient on repairs and diagnostic for his vehicle our  facility decided to purchase fuel pump located on fuel tank from BMW part number #  16-11-7********  (see attached document for verification  of part purchased ) for customer vehicle and install for no additional charge to the customer. ***** ******* was notified of this and agreed to addition repairs, once fuel pump was installed test drove vehicle road test was normal vehicle did not hesitate and did not run rough  only thing that technician noticed was smoke coming from engine bay, after doing visual inspection noticed valve cover gaskets has engine oil leak, after scanning vehicle codes that were present are 1***********8 customer was recommended to get valve cover replaced  on same say 4/18/2023 customer declined and picked up vehicle on 4/18/2023 4:30 pm , customer called  4/18/2023 after hours  5:03 pm stated vehicle is making winning  noise and driving rough , customer was advised to bring vehicle back to get it checked out same day , when vehicle was in the facility noticed winning noise is coming valve cover that was recommended to get replaced advised customer ,  that was his concern and that repairs for valve cover are going to have to be performed if not by this facility he needs to take it somewhere else where they can install valve covers. Customer refused repairs for valve cover in our facility and took his vehicle. No refund is granted for Customer. supporting documents will be uploaded.  

  Business response

  04/20/2023

  having trouble uploading  documents is their a different way to get them uploaded ?

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