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Find a Location

Stater Bros Markets has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforStater Bros Markets

    Grocery Store
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.33/5stars

    Average of 15 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Headquarters
    301 S Tippecanoe Ave, San Bernardino, CA 92408-0121
    BBB File Opened:
    5/2/2013
    Years in Business:
    88
    Business Started:
    1/1/1936
    Business Started Locally:
    1/1/1936
    Business Incorporated:
    1/1/1958
    Type of Entity:
    Corporation
    Alternate Business Name
    • Stater Brothers
    Business Management
    • Mr. Pete Van Helden, President & COO
    Contact Information

    Principal

    • Mr. Pete Van Helden, President & COO
    Additional Contact Information

    Email Addresses

    Website Addresses

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/22/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    A $100 gift card to ********* was purchased as a gift at the Stater Brothers Supermarket located at *******************************************. I recieved it as a gift from my mother in law, who had purchased the ** the same day she gave it to me. We found out upon trying to upload it to my Lululemon profile, that the gift card was invalid. I went down to the store and spoke with a few employees and they tried to sort it out but come to find out that ALL the Lululemon gift cards had been tampered with. They were not able to give me a refund since I didn't purchase the **. My mother in law went into the store the following day and they took all her receipts and the gift card and told her they'd have to contact the ** company and corporate. They also told her to call back to find out what the outcome was. My mother in law is a 65 year old woman that goes to dialysis 3 times a week. She takes care of my 3 children, she does NOT have the time to be calling anyone over a $100 charge. We ask that this store do right and get things sorted out for her as soon as possible. Not the type of business we'd like to ever associate with for treating my elderly mother in law like this. She is not the scammer!
    Read More

    Customer Reviews

    15 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kim L

    1 star

    03/15/2024

    We went to the new Stater Brothers in ********* today for a few items and were going to use self-checkout. Once we got to checkout, literally all but one item in our cart rang up $2-3 more than the regular price listed on the shelf. We put the items back, and when we were leaving and trying to bring our cart back to the cart corral to be courteous to the employee that wouldve otherwise had to go bring the cart in from the sales floor, an employee ran up to us and nearly pushed my toddler out of the way to scan something on our empty cart. I called their corporate office to see if they knew about the pricing issue, as I dont believe its legal to list one price as the regular price and charge something different - especially significantly higher. The customer service rep told me I just cant read and it was probably a digital deal. It was not, as digital deals are clearly advertised on yellow cards with red print. I told her this, and she insisted Im misunderstanding their pricing labels. When I advised of the employees conduct, she again stated that I was just misunderstanding the employees actions. Id also give 0 stars if I could. This is a grocery chain youre going to want to avoid at all costs.

    Stater Bros Markets Response

    03/18/2024

    Thank you for writing this review.  we would definitely like to get more information about the incidents that occurred in order to better assist you.  If you could call our corporate office again and ask to speak with a supervisor, we can investigate what actually happened and provide a resolution. 

    Thank you,

    Stater ***** Markets Management

    Local BBB

    BBB Serving Central California & Inland Empire Counties

    BBB Reports On

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