Customer ReviewsforChaparral Motorsports

Horrible horrible horrible. Bikes are overpriced, sales people are rude and ignore you until you approach them, they treat you like youre stupid if you ask a basic question and I could keep going. If im asking a question I obviously dont know the answer. Today went in looking for a dirt bike. I dont have the best credit but have a good income coming in. I can comfortably afford a bike. I gave my numbers to the salesman. *** minutes later I blatantly saw him laughing at me with his coworkers starting at me. I dont know if it was because my credit or not sure why but I felt humiliated. Place is incredibly inclusive. Sale persons name was ******* avoid him at all costs im begging you. Hes a young dude with tattoos. Dont even want to begin on the other staff. You can ask someone stocking or working in the department about a product 10 FEET AWAY and they wont have a clue about it or how to help you. The funny thing about my situation today was that right after I was humiliated and laughed at I drove over to ********************** of Redlands and they very comfortably helped me with numbers. The dude I spoke with explained everything about each trim of the bikes. He went beyond his duty to help me find a bike that would fit my riding style and budget. I took my bike home that day. Im begging you please check out the Redlands store I mentioned. Dont give these lying 2 faced people a dollar or a second of your time. **** never be returning to Chaparral Motorsports ever in my life. Wish I could leave negative stars.

I got a tire that they sent me. It was a Bias instead of a Radial. They took the tire back and I got the radial that I needed. No problems, no hassle, no problems. They were great. I buy all my motorcycle tires from Chapparral. Great place to do business. AND they are also the best price.

I haven't had any negative issues with CMS.My returns always go smoothly..Couldn't ask for more

We ordered golf cart tires from them, they took a lot longer than what was quoted and one came in with a slash. In the meantime I had to purchase another 4 so I could have tires for the golf cart that was already sold- I couldn't wait for a replacement tire.They gave a credit for 1 tire. The other 3 are no good to me. They would not take the other 3 back unless I paid for return shipping. HORRIBLE to work with, condescending and so rude. NO STARS - horrible people.... RUN

I ordered a roof for my SxS and paid over $400. Shortly after my order I was told it was canceled due to shipping restrictions. Almost a month later I still have not received my money back. Disgusting.

Worst customer service ever! Assistant manager Michael L*** informed us that we were going to have to pay an additional $240 in shipping for an oversized item AFTER we had already paid for the entire order. The Chaparral Motorsports site is misrepresenting themselves with an “A+” rating from BBB but the actual BBB website shows a “B” rating. Total scam shop!!

Worst customer service experience..I bought a can-am cooler box a month ago..I canceled it the next day since I couldn’t pick up at store,i sent my brother but they didn’t give to him simce it had to be me even though i gave him all information…til now a month after I haven’t received my refund..ive called like 10 times and every time i get a different excuse as an answer…that’s ridiculous…never buying there again…

I ordered a set of tires for my UTV. Pricing was extremely reasonable and standard shipping was free. No indication was given as to when I should expect delivery. I honestly thought it would be a few weeks. I was pleasantly surprised when the tires were delivered 2 days later. My overall experience with ChapMoto has been very positive. I will use them again if I'm in need of their product.

Placed and paid for order on 4/12/22. Now only 9 days shy a month, have not received a shipping confirmation or refund for $184.68. Have placed 5 phone calls totaling over 70 minutes, left 3 unreturned messages, sent emails to their support, and filed Paypal dispute.

Terrible customer service. They do not answer their telephone. Ordered a rear tire for my motorcycle a week ago. Received an email identifying the order number, stating that another email would be sent when the item shipped. A week later, no email arrived. Tried calling the company, was placed on eternal hold. Canceled the order online. Response said that order may not be able to be canceled since item may have been shipped. Am presently working with credit card company to dispute the charge. Will not order from this company again.