Complaints

This profile includes complaints for Toyota of San Bernardino's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Toyota of San Bernardino

  765 Showcase Dr N San Bernardino, CA 92408-2769

• 

  Toyota of San Bernardino

  650 Auto Center Drive W San Bernardino, CA 92408

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took the vehicle to the dealer due to a recall and the dealership did an oil change even though it wasnt needed. Then when I received a message saying that it was time to get an oil change, I took it back to the dealer and they did an extra oil change, only one month from the last one and only ***** miles apart from the last one. Now that my truck needs the service, the manager wants to charge me for the oil change, even though Im in the miles and years coverage included in the contract when I bought the truck. I shouldnt have to pay for the oil change when the truck didnt need it. The contract is deceiving because my vehicle is less than two years old and the odometer reads ****** miles, which should be covered by the service included.

• Initial Complaint

  Date:11/25/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toyota of San Bernardino has misappropriated my credit application, which I indorsed and acknowledged as a tender of payment as a promissory note with an attached allonge to explain how it is to be utilized for the finance purchase for the ***** Tacoma TRD Stock number ***** VIN number *****************

• Initial Complaint

  Date:11/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Bureau, I have gone to the dealership located in **************************; *********************************************************************, and I have persistently over a course of one year have attempted to get possession of my vehicles warranty contract in whom which I signed with my signature and Toyota in San Bernardino supposedly cannot find my digitized warranty records because it is located in a storage unit, they always create an excuse any time I attempt to collect my warranty contract. This behavior is extremely unprofessional and I hope that there is something that can be done as Toyota is withholding information from my person. I do not appreciate the withholding of the benefits I signed for and am currently paying for, but have yet to put them into effect. I truly just want to take car of my vehicle and benefit from what was guaranteed by the warranty contract.Thank you for your time, ******* S. ***** iii **************

• Initial Complaint

  Date:10/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was asked to pay for alignment, did not need it, car ended up way out of alignment and ruined tire now they want me to pay for their mistake. They need to make this right. Very rude unprofessional customer service as soon as I mentioned their wrong doing.

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of transaction was July 26, 2023 and the purchase amount was $588.26 I am writing to file a formal complaint against this dealership because once I picked my car up after servicing it and it being at this dealership for 4 days I have experienced 3 different problems that have gone wrong with my vehicle and an item left inside. The personnel and management staff at Toyota of San Bernardino have been very rude towards me and although they did fix two of the problem’s because they said it was a mistake on their behalf, the last and third problem with the battery having an issue “after” services were done on my vehicle they are not willing to help and fix that issue with the battery having a dead cell after getting work done here and my vehicle had a great functioning battery before bringing it here because I actually had it tested before I bought it here for service.

  Business Response

  Date: 08/02/2023

  We went above and beyond for this customer. He has been to our dealership one time before he claimed we broke his sun shade. He then went into the GM's office to complain and as a goodwill we gave him monies to replace it. Then customer called stating we broke his windshield wiper. As a goodwill, we asked customer to please come back and we would replace it. When I spoke with customer on the phone he wanted something for free and was demanding rental car for changing out a wiper. He then asked for gas and free food items from the cafe which I agreed too. I gave customer gas gift cards, food items and we replaced wiper in order to make customer whole again.

  Customer then called again stating we drained his battery. Spoke with service director and called the GM on his personal cell phone 42 times! GM asked customer to please stop calling and that we are not doing anything more for him. Customer continued calling and I answered the GM's cell and told customer to stop calling us and he is no longer welcome at our dealership.

  We will not be replacing or giving customer any monies for his battery since we did not drain it.

   

  Warm regards,
  ******* *********
  Manager, Customer Relations

  Customer Answer

  Date: 08/02/2023

   I am rejecting this response because:
  
  My battery had no prior problems and was functioning great and was at 96% level before taking my car into service at Toyota of San Bernardino. I know that it was at 96% percentage level because I had tested my battery at a large corporation company before I left my car in the hands of the dealership to ensure everything was fine by having a multi point inspection done. After picking my vehicle up from this dealership my battery was now testing at 18% and too low with a dead cell in the battery which now caused my vehicle to start slower then normal and my vehicle had no problems starting normal before taking it to Toyota of San Bernardino and leaving it with them for 4 days.

  Business Response

  Date: 08/04/2023

  Unfortunately, by us fixing your sun visor that would not drain any battery. If you thought your battery was drained, you would of told GM when you were in his office or when you called back about wiper not working.

  As a goodwill to you, we have already fixed, replaced and/or given you something for issues you claimed happened.

  The battery would not be drained by anything we did to vehicle. With that said, we are not able to replace your battery.

   

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to go up from Florida to North Carolina for personal reasons. While waiting to see my grandkids, I decided to pass by ***** Toyota in North Carolina to do 10k miles maintenance of Toyota RAV 4 TRD off road. After seeing my grandkids, decided to head back down to Florida but notice that the longer I drive the steering wheel is getting looser and I have to push the brake pedal all the way down for it to kick in. It’s getting dark and I’m starting to panic. I initially thought it was coil springs and strut problem but I was wrong. I’m in the medical profession all my life.I called Toyota of San Bernardino and asked for advice. They told me to stop driving and go back to ***** Toyota. They told me nothings wrong .I head back down to Florida but noticed improvement on steering wheel and break is acceptable but still not like what it used to be. However,I was able to reach Florida safely. My plan is to head back to California afterwards where my other home is but postponed it. Brought the car to Daytona Toyota for a second look, they said there is nothing wrong. I started researching about the vehicle. I brought the car to Toyota of Orlando for a diagnostic test. They told me there is nothing wrong but but battery level is low and it was charged. I asked them if it was safe for me to drive to California and told me yes. On my research I found out that my rotor is supposed to be 14.4 inches per parts department of toyota, what I have now is 12 inches. The color of my rotor has changed. My mud guards are gone. I look at the battery and I noticed it is smaller than it used to be based on the frame that holds the battery. The worst thing of all,the skid plate that covers and protect the off road vehicle is gone except for the front. I noticed it when I look at the battery and saw the ground under it. I decided to go back to California by plane and shipped car to Toyota San Bernardino.They told me everything is original part(lie).Noticed additional 350 miles on my odometer.

  Business Response

  Date: 05/31/2023

  Customer brought in vehicle with concerns but our dealership did not find anything wrong with vehicle. Please see the attached work order and here are the notes from technician. Technician also contacted Toyota about the vehicle. Again no issues found. Customer took to two other dealerships across the US and they also found nothing wrong with vehicle.
  

  CUSTOMER STATES TOOK VEHICLE TO ***** TOYOTA AND DAYTONA TOYOTA AND HAD SERVICE DONE, STATES EVER SINCE THOSE SERVICES, VEHICLE DOES NOT FEEL SAFE TO DRIVE, STATES BRAKE PEDAL FEELS LIKE IT GOES VERY LOW, STATES FEELS PREVIOUS DEALERSHIP REPLACED HER ROTORS, NO PROBLEM FOUND
  

  TEST DROVE VEHICLE 4 MILES ALONE AND 4 MILES WITH FOREMAN VEHICLE FEELS AND STOPS NORMALLY FRONT BRAKES ARE AT 9MM AND 8MM ROTORS ARE IN GOOD CONDITION, AND ARE ORIGINAL TO THE
  VEHICLE, NO INDICATIONS OF REPLACEMENT NO WITNESS MARKS ON ANY HARDWARE INDICATING THE VEHICLE HASN'T HAD THE BRAKES REMOVED OR SERVICED
  NO RELEVANT DTC'S, ALL APPEAR TO BE ASSOCIATED WITH LOW VOLTAGE
  

  TEST DROVE ANOTHER VEHICLE (JTMY1RFV3KD006880) AND FOUND BRAKES TO BE IDENTICAL IN TERMS OF BRAKE FEEL AND OPERATION OPENED A TAS CASE, AND SENT CASE AND INFORMATION TO FTS AND DSPM
  

  NO FURTHER ACTION TAKEN

   

  If you should have any other questions, please feel to reach out to me.

   

  Warm regards,
  
  ******* *********
  
  Manager, Customer Relations
  Office Direct: ###-###-####
  *******@toyotasb.com
  
  
  

  Customer Answer

  Date: 06/04/2023

   I am rejecting this response because:
  This response is for the Toyota RAV 4 TRD off.The size of my rotor is supposed to be 14.3x14.4x4.2 inches. What I have now is 12 inches in measurement.I got the measurement from Toyota parts Orlando.They put my VIN number to find out the right size of my rotor. (see attachment). The battery I have is smaller than it use to be. The skid plate at the bottom is gone. How can you explain this? I could see the floor/ground when I look at my battery.The dirt and mud will go to the motor if I go off roading.I had swerve twice while entering the highway and while sitting in the car with engine on ,the engine went off without me touching anything.This is a safety concern.I had been to several dealerships already telling me nothings wrong.I had spent so much time and money on this.I want my vehicle replaced!This is a major scam! I’m attaching the photo of the bottom of RAV 4 TRD off road 2021 with skid plate on and my vehicle without the skid plate. You can be the judge on who is telling the truth.
  
  

  Business Response

  Date: 06/12/2023

  We are sorry that you are not happy with the outcome of your inspection at our dealership Toyota of San Bernardino, Daytona Toyota in Daytona Beach, FL and ***** Toyota in Raleigh, NC. Unfortunately, all three dealerships did not find issues on your vehicle. Nor did we find any items missing on your vehicle.

  Please see the attached documents.
  

  Thank you and we wish you all the best.

  
  
  Warm regards,
  
  ******* *********
  Manager, Customer Relations
  

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toyota of San Bernardino sold us a car and provided us insurance while we got our own policy. Three days after the purchase the car, it suffered engine problems due to rain water getting into the engine. When we asked the dealership to help us they said they could not because the policy they sold us was only a libabilty policy not a comprehensive policy. Not having the paperwork in front of us we believed them but when we got back home we relized they lied to us, we had a comprehensive policy that should cover the loss. Before the insurance company could do anything about the car being fixed the finance company had picked up the car from the dealership because the dealership had submitted a self repossesion document without our knowledge. We never said we didnt want the car, we said we didnt want the car in the condition it was in. Instead of helping with the insurance company they sold us, they tried to get us to pay 10K to fix the car and when we refused the simply called toyota financial and stated we had abandoned the vehicle. At the very minimum we would like our deposit back. Litigation is almost assured due to a self repossesion but for them to keep the deposit is unconscionable.

  Business Response

  Date: 04/17/2023

  *********,
  I first spoke with you when you called in upset that you went through a lot of water and vehicle died. You spoke with several people at the dealership after you said the insurance would not cover this. When I spoke with you on Thursday March 2nd I explained unfortunately, you will need to call the insurance that I am not able to call on your behalf.
  The Vehicle was towed in on February 26th and the work order is attached for you to review.
  On March 7th you came in with your father. You had already spoken with the salesmen and sales manager when I came out. We explained this was between you and the insurance and that we are the middle man. You then said that they had told you it would not be covered and you only had liability coverage. The Sales manager explained that isn't right that you need to call again. We then went to service and spoke with your advisor. You told us they are not covering the cost and said you spoke with someone from Toyota and said it would be covered. You then called someone who we thought was Toyota but instead was a family friend ****. He explained that either of two things were going to happen. We either are going to fix the vehicle, or refund your down payment so you can go get another vehicle. He also said you will not be making your first payment so the vehicle is ours. 
  I asked you if you were surrendering the vehicle, you said that you were. You even went into the shop and got items out of the Corolla. Then a couple days later you brought the second key and gave it to reception. I did ask for you to sign surrender documentation and you refused to sign anything, but told me you were going to take me to court.
  Toyota Financial Service (TFS) did not pick up the Corolla until March 27th. As it was explained when you and **** called back, you need to contact TFS directly. We can not call on your behalf as you are the loan holder/owner of the vehicle. We understand that you have an inspection set up for the vehicle. Only you, as the loan holder, can the TFS Redemption department at ###-###-#### and let them know the insurance would like to send an inspector to look at vehicle. The Redemption Department will explain the procedure to you and can help stop the repossession process.  We cannot make the call as you are the legal owner of the vehicle.  TFS will not speak with us, only loan holder. 
  Please let us know if you have any further questions.
  
  Warm regards,
  
  ******* *********
  Manager, Customer Relations
  Toyota of San Bernardino
  

   

   

  Customer Answer

  Date: 04/20/2023

   I am rejecting this response because: Ms. ********* continues to refuse to accept any of the blame in this situation. The facts are: Toyota of San Bernardino sold me an insurance policy on which they are listed as the Master Policy Holder. When I first went into the dealership and told Ms. ********* that the insurance company, that they themselves provided me and a product she is familiar with, was telling me I only had liability insurance she could have done the right thing and told me: that is incorrect we provided you comprehensive insurance not liabilty. She did not do this, she told me and my father that the insurance I had was liabilty. When my father in law, **** *****, expressed the fact that there was no way I could only have liability insurance and leave the dealership with a new car she never changed her stance that our insurance was only liabilty.   Ms. ********* knew that either the comprehensive insurance policy they sold us or the manufacturer warranty HAD to cover the loss, yet she never said so. She let us believe we only had liability insurance and not until we took our paperwork to an attorney did we determine the policy wasn't liability but comprehensive. I've included insurance documents that the dealership provided me on the day of purschasing the car, documents Ms. ********* had access to as well, yet continued the narrative that we only had libility insurance. Furthermore,  Ms. *********'s decision to submit paperwork to Toyota Financial(without informing us she had done so) indicating we had simply abandoned the car at the dealership are reprehensible. As a Customer Relations Manager I would expect her to find a solution to the problem rather than create new ones. Her actions caused the vehicle to be impounded and resulted in additional fees, which we will attempt to recooperated in small claims court against the dealership. 
  
  

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got a letter of recall of Scion IQ. There is defect on the paint. The paint was indeed started to peel off. We came to the dealer in October 2022. They said they would call us in a month to make an appointment to drop the car. NOBODY called us. When we called them back in December, they told us that we were late and they won’t take any responsibility anymore. The thing is we came to the dealer way before the last date to response . They did not call us back to make an appointment and now they refuse to fix the defect !!!

  Business Response

  Date: 01/09/2023

  Good morning *****,

  We are sorry to hear you are having an issue. I am trying to do my research but I need more information from you about the vehicle. When looking up your name or phone number I do not show that you have been into the dealership before. Can you please send me you vin # so I can review your history?

  
  

  Once I have this I will be able to see the history of your vehicle and figure out what is going on.

  
  

  Thank you and have  blessed day!
  

  
  

  Warm regards,
  

  
  

  ******* *********
  

  Manager, Customer Relations
  Office Direct: ###-###-####

  *******@toyotasb.com = my email has changed please update J
  

   

  
  

  "Be the change you wish to see in the world"-Gandhi
  

  
  
  

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my car for service and I after I got it I found someone steeling parts from my car and he replaced it with old parts, I contacted the relationship manager her name ******* and she let me met the service manager Frank, I was told that they will take about the issue and they will get back to me After 3 days they called me and they said they will order the parts for me but I have to pay $189.99 I told her Why I have to pay for something was stolen from my car by your dealership, She was very rude and she said we don’t know if that happened or not , I told her you think I need to lie for something like that and waste my time. She said nothing I can do . So I filled out this complaint because this dealership never help I need my parts they can check the camera and they will see 100% who steel the parts from my car .

  Business Response

  Date: 08/16/2022

  Good morning ******,

  You first stated we broke a part in your vehicle and then claimed it was stolen out of your daughters 2013 Camry when you came into our dealership for the first time, on July 22, 2022. When we originally spoke, you told me you were in the business as a district manager for another manufacturer and understood that I would not be able to fix the issue for free. I offered to give you our friends/family discount on the part and you were extremely thankful. I then contacted the service manager Frank to see his schedule for the week, called you back and the appointment was made for Thursday after 3pm. Frank the service manager got the part and pricing and sent this to you yesterday. You then started calling because you were upset that the part cost so much and wanted to complain about it. I suggested you ask your parts manager about pricing so you could see the actual price was discounted for you.
  

  This vehicle came into our service department only one time for an oil change and inspection. Prior to that, the last time you took the 2013 Camry into any dealership was on 8.22.19 in Massachusetts.
  

  We are still willing to offer the part at the price quoted to you and hopefully we can resolve this issue.

  
  

  Thank you and have a blessed day!

  
  

  Warm regards,
  

  
  

  ******* *******
  

  Manager, Customer Relations
  Office Direct: ###-###-####

  
  

  
  

  "Be the change you wish to see in the world" - Gandhi

  
  

  Business Response

  Date: 08/17/2022

  We are again sorry that you are not happy on what we agreed too. As stated before, we are happy to offer the part at a discount. If you wish to proceed with that, please let me know.

  
  

  Warm regards,
  

  
  

  ******* *******
  

  Manager, Customer Relations
  Office Direct: ###-###-####

  
  

  
  

  "Be the change you wish to see in the world" - Gandhi

  Customer Answer

  Date: 08/17/2022

   I am rejecting this response because:
  
  No I’m not gonna accept that and I will email the corporate explaining to them how your dealership treats the customer and steeling original parts from the car and replaced with broken parts.

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 10th of 2022 I took my vehicle to Toyota of San Bernardino for a paint and battery recall, after they kept my vehicle for almost 4 hours they gave me a sticker to cover the battery recall for me to install on the battery and told me that I had to wait for there phone call to schedule me for another appointment so they can “try” to take care of the paint recall, I waited 2 months for there phone call and nothing until I decided to contact there corporate office, there corporate was able to schedule me for the appointment almost two weeks after, when I took my vehicle on August 8th of 2022 they told me that the paint was covered under the recall paint and since 90% of the paint was fading they were going to paint the vehicle except for the plastic parts and that I had to leave it there until the 18th, I left my vehicle and the next day I received a phone call from there paint shop asking me for money, telling me that Toyota will only cover part of the paint leaving my vehicle with 2 doors without paint. I explained to the paint shop that the vehicle was cover under the paint recall and he told me that he was going to contact Toyota, few minutes after Toyota called me and told me that they were not going to paint the whole vehicle only part of it which is ridiculous how are there going to leave me with a car all patchy with different color paint when 90% of the paint in my car is fading because there manufacturer mistake on putting cheap paint. I want Toyota to honor the recall and paint my SUV. I’m giving this last opportunity to resolve this situation on an amicable way. Otherwise I will be force to contact a lawyer and start legal action against them.

  Business Response

  Date: 08/12/2022

  Good morning *****,

  Unfortunately, the dealership does not approve or deny claims on the ZKG recall. This decision is Toyota corporation with the body shop on what gets painted. As discussed Toyota does not paint the entire vehicle only parts that peeling and meets their criteria. Toyota of San Bernardino did reach out to our district manager and tried to get goodwill for your entire vehicle to be painted. This was denied by Toyota. There is nothing more the dealership can offer, we suggest you contact Toyota directly again to let them know your concerns.

  We wish you all the best and do apologize.

  
  

  
  

  Warm regards,
  

  
  

  ******* *******
  

  Manager, Customer Relations
  Office Direct: ###-###-####

  
  

  
  

  "Be the change you wish to see in the world" - Gandhi

  Customer Answer

  Date: 08/15/2022

   I am rejecting this response because:
  
  The paint is covered under the recall and now they don’t even want to paint what they approved before. I will now seek legal action against Toyota 

  Business Response

  Date: 08/16/2022

  Good morning *****,

  We suggest you contact Toyota corporation at ###-###-#### let them know you have ZKG paint recall on your vehicle and have had a case prior. Ask the case worker to please contact DSPM for goodwill to paint the entire vehicle. That Toyota denied this prior and you don't feel that is correct. Keep in mind they do not paint any plastic pieces on the vehicle either.

  Unfortunately, our hands are tied at Toyota of San Bernardino since Toyota corporation makes the decision with body shop on what is painted. Each panel must be peeling in order for Toyota to approve the entire vehicle. Again, I do apologize and hope when you call they will approve the other two doors for you.

  Thank you and have a blessed day!

  
  

  
  

  Warm regards,
  

  
  

  ******* *******
  

  Manager, Customer Relations
  Office Direct: ###-###-####

  
  

  
  

  "Be the change you wish to see in the world" - Gandhi