ComplaintsforAnimal Medical Hospital Association II
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Complaint Details
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Initial Complaint
07/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We adopted a kitten from our local animal shelter, Big Bear Animal Shelter, on Monday June 26th,2023. They sent her down the mountain On wednesday June 28th,2023 to get spayed at Animal Medical Hospital Assoc II. We picked her up Friday June 30th,2023. We paid a $15 fee, They sent her home with us without a cone and medicine. We checked on her 20 minutes before home and “sutures” were fine and she was not licking it. We arrived home and she was bleeding with her insides hanging out. They claim they sewed her with stainless steel sutures, claimed an animal has never licked thru or bit the sutures undone in his 45 years of vet services, but claims she must’ve chewed through them? Doesn’t make sense? .We rushed her down the mountain, another hour drive, to an emergency vet, where we were charged $160 just to be seen and $1,135.36 surgery. So in total was a $1,295.35 vet bill. Not only did we have to leave and drive back down to pick her up the day after, they made us drive down the mountain again today(July 7th) to see her and discuss being reimbursed. Dr. *** at the Animal Medical Hospital Assoc II, checked out her new stitches and said she must’ve chewed through theirs. Although we didn’t see any sutures when we picked her up. What we saw was 3 straight lines which made us believe they glued her shut. We drove down just for him to say he won’t reimburse us our 1.2k vet bill that he caused us. He caused distress to our poor kitten, two surgeries in 24 hours.We took a day off work for this. Not only did he disappoint us he laughed at us when we said we will take this to Better Business Bureau and small claims court. He thinks our distress is funny? He isn’t taking our problem seriously and we want to be reimbursed and solve this issue. We are not the only people this has happened to..there’s many awful google and yelp reviews about how this vet treats pets. We have audio videos of everything said and receptionist admitting she couldn’t have chewed through the sutures.Business response
07/26/2023
To whom it may concern:
In regards to this complaint, I have highlighted several points. We send home follow up instructions to the owners of all surgical patients. There were 2 rows of steel wire sutures in place when the pet was released. I have no control over pets after they are released to the owners. If they choose not to put an "E. collar" on the pet as recommended that is their decision and consequence. I am sorry this happened but I don't feel responsible for this.
******* A ***, DVM
Customer response
07/26/2023
I am rejecting this response because:
We weren’t handed any paper work telling us how to deal with the sutures, we paid a $15 total and the receptionist went and got us our cat. If it was the receptionists job to do us, then she failed.Business response
08/14/2023
Dear Ms. *******,
when "they" picked up their pet, "they" were tow young women and a young man. My veterinary assistant did indeed give the sheet of post-op instructions to the young man. She even emphasized the suture removal because we do that for free but an appointment is needed. As for the $15; that is for the main medication - The shelter does not pay this.
Sincerely,
******* A. ***, D.V.M.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.