Business ProfileforFitness 19

Back in March 2020, I requested from Fitness 19 ********* to cancel my account by phone. I was told to go to ********* location to do so but it was during peak of Covid so I did not go. I tried to went online but I could not login, it was impossible to link my account number to my name or email. A couple months after, I did not see charges so I assumed it was already cancelled. But between 2022-2024, I saw monthly charges of $22.99 (20 charges as of 03/15/2024) and 2 annual charges of $62.98 again. Please note I haven't walked in to any Fitness19 gyms since early 2020 and the charges kept coming. They can look at their check-in logs or cameras for this. I NEVER requested to reinstate my account. I never received communication from Fitness19 that they are going to resume the charges nor to reinstate my account. I called ********* location a couple of times to cancel my account, but I was told to go to their gym again. I moved to another city and got too busy working and studying so I didn't get a chance to actually visit the ********* location. Past forward to today, March 30th, 2024, I finally went to ********* location and the front desk sent me a text message with instructions on how to cancel. I could have done that at home if that was the case, why make me go to the gym? Anyways, I followed the instructions and I've been having trouble accessing my account. I could not link account number ********** by my name. I tried resetting password using my email which was linked to ********* location and has a different account number. I am so confused and furious! I called ********* and the employee seemed clueless how to help me. Why do I have to go all through these for just for a simple request?