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ComplaintsforPlanet Fitness
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Complaint Details
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Initial Complaint
03/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I sent in a certified letter to cancel my account as of mid-July. Planet Fitness did not honor this until January and chose not to refund the dues which are owed to me. I moved out of the area due to domestic abuse and followed their protocols in order to cancel. They have made this exceedingly difficult and are in violation of **************** agreement law. I've had the displeasure of dealing with *********************** who did not help in over a week and even further tried to make me handle the situation for her by contacting her billing company. The billing company has done nothing but confirm that cancellation which was already processed as of January, with no refund of 5 mos. A two month refund was offered which is unnacceptable.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.