ComplaintsforArtigapinto Legal Document
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Complaint Details
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Initial Complaint
10/02/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
In 2022, I paid $1,000 to the business "Artigapinto Legal Document" to file immigration applications for my sister and brother ($500 per application). I called the business multiple times to follow up on the status of the applications, but they never answered my calls. It has now been a year and I have not received any updates on the applications.I did not receive a receipt for the payment, as the business owner also prepared my taxes and I trusted her. On September 22, 2023, I went to the police to report the business owner for fraud. The police said that they could not take any action unless they received other complaints about her.My daughter has a recording of the business owner admitting the existence of the services that I paid for and promising to "get back to us.". I have requested a refund for my brother's application ($500) but have not received one. I would like the application for my sister and a refund for my brother. If I could please get some help with this, I would really appreciate it. Thank you so very much for your time.Business response
10/19/2023
I have contacted ******************************* multiple times.. I have left him at least 4 messages. I spoke to him and told him that I had been sick
and I was going to get back to him. Sent him texts and calls. No replies. I am sending him his paperwork and $1,000.00 check.
Customer response
10/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.The check and the documents can be sent to ***********************************************************************
Thank you very much for your assistance with this matter.
Sincerely,
***************************Initial Complaint
05/02/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
My parents filed taxes with someone from this firm. They claim me as a dependent. The person who filed our taxes switched my social security and information with another of her clients information as our first names are similar. Now shes making us pay extra as if our taxes were filed April 27th even though we filed them April 4th. Shes making us pay for her mistake of filing our taxes wrong the first time and giving my social security to somebody else. Instead of paying $86, shes making me pay $110 through money orders.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.