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ComplaintsforThe Turf Depot
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Complaint Details
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Initial Complaint
07/19/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Date of Installation of turf: June 7, 2021. After the installation was completed, contractor *****, was messaged that the shed door would not open because of turf and uneven backyard. June 13, 2021: Reached out to ***** contractor, via text, to request a solution to door not opening. He never responded. Turf Depot was called as and told us (my husband and I) to work it out with the contractor. June 15, 2021: We reached out to the contractor again and he responded for the consumer to cut the shed door/cut off turf. June 26, 2021: Contractor did not show to confirmed appointment. July 3, 2021: Contractor ***** confirmed he was coming to redo area and did not show. We reached out to reschedule. He confirmed July 4, 2021 appointment. July 4, 2021: Contractor ***** was a no show to confirmed appointment. July 11, 2021: Contractor ***** cancelled via text at noon for noon 7/11/21 appointment citing weather is too hot (76 degrees in Oakland). July 4, 2021: ***** said heBusiness response
08/24/2021
This issue was resolved. We apologize that the contractor who did the work didnt respond in a timely manner. The turf depot simply recommends contractors for home owners to use. We have no control over them at all. The owner is free to choose and work with who they want. We made every effort on our end to reach out to contractor and request that he make it right, we can not force him to do so. After tireless requests he eventually went out and did it.
The agreement was also to take down any bad reviews made by this client on any platforms and that has not been done per the verbal agreement with our team.Again sorry for the delay in the fix and we hope you can now enjoy your yard as intended.
Customer response
08/25/2021
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.