Customer ReviewsforZone Labs, LLC

I used the Zone Alarm antivirus/firewall software for many years, and it has been okay ... it was certainly a better option than several other software packages I did not want to use for a variety of reasons.In the last few years though, they have been removing flexibility and I'm no longer convinced that this is the best fit for me. So I decided to change and intended to let my contract run out without renewing the service.That should have been the end of it ... but when I received a notice for a renewal charge from my credit card company I hit the roof. From what I can tell (through a half-dozen email exchanges with their support people) they made some major upgrades to their ordering system and arbitrarily set accounts to auto-renew WITHOUT authorization or consent of the customer ... at least, they certainly did so in my case.And when I sent a message insisting that they reverse what they'd done, they sent me an email insisting that I give them a detailed reason for why I'd made a "refund request". At a minimum, this is very unethical behavior ... and I believe it may be illegal to change someone's account without their consent. And it's ridiculous to expect someone to spend more than an hour composing emails to get a credit card charge reversed.I certainly will never do business with them again, and would not recommend them to anyone.

Hello,We are sorry you were charged. The refund process is very simple, we do ask a few questions before processing the refund. All you need to have done is answered the questions in that email we sent you and your order will be refunded.Please reply to the email with answered to the question and we will be happy to process your refund.