Business ProfileforGregory R. Loomis, DDS, A Professional Corporation

My wife requested that the staff (*******) submit our pre-authorization a month and a half ago through her insurance provider, Cigna, as I no longer have coverage through my former company and am now included in her family plan. However, ******* only submitted the pre-authorization for my wife's insurance, which took a month and a half to receive. This is contrary to *****'s public statement on their website (which we verified by phone) that pre-authorization completion takes only **** days. Despite my wife's repeated reminders that I am now covered under her *************** policy and that it is my primary insurance since, she had to request multiple times with much resistance that ******* submit the pre-authorization for me before ******* agreed to do so.When ******* finally agreed to submit my pre-authorization, we were informed that the x-ray request was omitted from the previous authorization. We have been scheduling our dental appointments together for many years, including last year's appointments at ********************************* so our x-rays are usually due around the same time. Now, we have to reschedule due to *******'s oversight and mistakes.We were happy to finally find a dentist who does exceptional work like Dr. ********************* However, the pain of getting our pre-authorization for our insurance from ******* has been a less-than-ideal process and caused a lot of stress during a very difficult time for us. The request here is to have someone else handle our pre-authorization for us as ******* has made many mistakes and shows no empathy for our situation.