Business ProfileforSCV Designs

Landscaping complaint:I asked ***** for a ************ opinion of my yard. I told her I already had a confirmed contract with a contractor to fix most of the brickwork and replace my lawns with artificial turf. She pushed for her design anyway. She asked and got a copy of my contract with Ideal Engineering.***** said she usually got paid through the construction firm; but my yard's need was so small, she would not get paid enough, thus she wanted me to pay her $1000 for her design.Her design was mostly my existing layout, with some non-doable items; a few exceptions Landscape construction fee: ***** was the one handling the landscaping spreadsheet all along. She rushed to get bids and the landscaping work going. Her spreadsheet was super confusing and tedious; high price for each task, especially while I had a bad cough and did not have the energy nor capacity to understand the mumble, jumble she put together. With a friendly battlefield approach, ***** said whatever to gain my trust and stopped questioning her. ***** also complained about having serious arthritis to gain my empathy. She belittled me when I was confused with her spreadsheet. I also felt ashamed and humiliated to question her paperwork. I was shocked at how high the bids were.I was coercive to sign the ridiculously high price contract. Neither ***** nor Brain mentioned the 3-business day or 5-business day for senior cancellation policy.Some works on her design were not done; many tasks were of poor quality and overpriced.After the project is done, I questioned ***** and ***** about the excess charge and poor/wrong works multiple times, she had ***** send me a $265 and a $1685 check as a refund.After combing through each section, compared with my others bids, I expect ***** and ***** to refund me another $21,744.See attachments for detail.