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ComplaintsforCre8 A Couch
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Complaint Details
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Initial Complaint
03/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
We purchased a couch on 07/08/2023 for $2,328.07. There are several problems with the order. We ordered the Sienna sofa without piping and the delivered sofa has piping. We also ordered the sofa with a "tight channel back" for which we were charged an additional $275 . The delivered sofa also had a camel back that we did not order. The seat height and depth of the delivered sofa were not the same as the Sienna sofa on display. The delivered sofa has a seat height of 21" and a seat depth of 25". The standard seat height is 17" to 18" and the depth 21" to 22". I feel like a little kid sitting in the sofa, my feet barely touch the floor, even if I'm sitting on the edge of the sofa. We negotiated a resolution with the owner *************************** in which we agreed to keep the couch in exchange for additional custom made lumbar pillows and square pillows to mitigate the problem. We were told the new pillows would arrive in a couple weeks. We have called and emailed multiple times since late Dec. and were told repeatedly that the pillows would be coming. We have emailed and left repeated phone messages that were not returned. We have the emails.Initial Complaint
08/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am writing to file a formal complaint with the Better Business Bureau regarding the unsatisfactory service I received from CRE8ACOUCH. Despite repeated attempts to resolve the issue, I have not received a satisfactory response from the company. The company has violated its obligations under the terms of our agreement, which includes a 7 year warranty on defects. To make matters worse, *************************** demanded another $200.00 for repairs/replacements on the back pillows.On 10/21/22, I paid $2,547.72 for a sofa and a chair and a half. I discovered a hole on the side of the couch and severely sagging back pillows. I immediately contacted ***************************, owner of CRE8ACOUCH, to let him know that his products had not been delivered as advertised.Although I sent messages on many dates (cited in attachments), numerous unanswered phone calls, and many visits by my husband (most of which *************************** was out of the office), I have not received a satisfactory response. It is now almost a year since I purchased the products I have received neither a refund nor a sufficient replacement. At this juncture, due to the time and effort I have expended, I am seeking both.Attached are my sales receipts and all correspondence I have had with ***************************.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.