Complaintsfor2B Living
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Complaint Details
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Initial Complaint
06/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
When I left the Paloma in *******, a property owned & managed by 2b Living, my *********** were informed the unit was clean & in great condition compared to other units the inspector has done a final inspection for. We left May 12th & moved to another apartment & was given a notice on May 31st about our $1000 deposit being deducted by $900 giving us a $100 return on our deposit. The notice said $250 for cleaning $650 for painting. We took plenty of *************** to support that this was an egregious claim for $900. We didnt receive an itemized deduction of the expenses that resulted in our deposit being drained which by law, must be done any time a deposit results in over $125 in deductions. On top of that, we have yet to receive our deposit which is well over the 21 allotted days again by law. Weve noticed this is a trend with 2b Living looking at *************************** reviews.Business response
06/11/2024
************************************************* - Deposit Return Complaint
Good afternoon Kyja & Aja,
We received a notification of a complaint filed with the BBB regarding your deposit return. The amounts charged were for cleaning and painting, as the unit did need a full paint and clean. Typically paint is considered to have a 3-year lifespan, so you were charged a prorated amount based on living in the unit 18 / 36 months. The cleaning was similarly prorated.
Having said that, the last thing we want is for someone to move out and feel cheated. Both myself personally and the company as a whole certainly appreciated you as residents. You were friendly, easy to work with, reliable tenants. Our goal is always to separate ties in an amenable and positive manner whenever possible.
Having said that, I spoke with my Regional Manager who agreed that we should refund the remaining balance of the security deposit. I'm sending a separate email to our accounting team to request this. You should receive the additional $900.00 deposited through ACH similarly to the $100.00 that was already deposited within ********************************************************************************** your new place
*****************
2B Living ******************* | Property Manager
************************************ | ************ (direct)
************ (main) | ************ (after-hours emergency maintenance)
************************************************************ (HQ), ************************************Customer response
06/11/2024
Complaint: 21829305
I am rejecting this response because:
We have not received a payment within 72 hours. Were still awaiting payment on our deposit. We will accept the $1000 back within one business day, otherwise we will have to pursue further legal action. Thank you.
Sincerely,
*********************Business response
06/12/2024
Good morning,
Since your deposit was $1,000.00 and $900 was deducted, you received an ACH deposit of $100 on 5/31/24. This was within the 21-day deadline as legally required.It was our oversight not to send the receipts and breakdown of charges at that time, which is certainly part of why we chose to move forward with refunding the entire deposit. As I said in my prior email, we are going to refund the remaining balance of $900, however the reason that I said it may take up to 72 hours is because each bank can take ***** hours to accept an ACH payment. My thought process is simply: our bank may take up to 24 hours, yours up to 48 hours - hence within 72 hours. Since its ACH, it may be instantaneous, but I didn't want to set unreasonable expectations. Our accounting team will definitely complete that transaction on our end today.
*****************
2B Living ******************* | Property Manager
************************************ | ************ (direct)Initial Complaint
04/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Hello, my name is ***************** and I am filing a complaint regarding unjust and discriminatory behavior which involves witholding of a security deposit. I received an email prior to moving out of my apartment at ***************************************************** on 04/1 that stated:"It is our policy to return your security deposit within 21 days of your move out. If any deductions are made, they will be itemized and explained. Please respond to this email with your forwarding address so we can send you this to you as soon as it is ready. Any delay in sending your forwarding address will only delay the return of your deposit.The deposit will be made payable to those individuals listed on the lease (if someone has moved prior, that person will not be included). If you would like the check made out to just one individual, we will need written consent signed by all individuals on the lease."I responded within 1 business day my forwarding address as directed. It was not honored as the total amount was issues to one person: ************************* on the lease. I contacted management ***************** and ************* of 2B living and they falsly denied my attempts to reach out multiple times throughout this past month through email, and phone (I have all the logs) They refused to recover the funds given my circumstances that cannot be discussed here due to safety concerns on my behalf. I am owed a portion or a full security deposit ($2,545.33)Business response
05/21/2024
Dear **,
Thank you for your message regarding the complaint submitted on 4/30/2024 (ID: *********. We apologize for the delayed response to the BBB. The delay was due to a misunderstanding on our part regarding the return communication process, not due to neglect or lack of concern. This complaint and issue has been actively addressed by our team and the customer involved in the complaint and we have reached out directly to them resolve the issue. We appreciate the opportunity to clarify and address the matter.
We have also provided a detailed response via fax.
Thank you for your understanding.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.