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ComplaintsforPlanet Halo
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/25/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed an online order for N95 masks and face ******* on/or about Jan.13, 2022. Planet Halo Health, https://www.planethalohealth.com, confirmed the order, #****, and charged my **** credit card for $104.89, on January 13, 2022. They said they would send shipping information. After seeing the charge on my credit card account, and having heard nothing from them for 8 days, I used their support link to ask for shipping information. On Jan.21, 2022, I received an automated, computer generated support ticket, #*****. It said the would be reviewed and that I would hear in ***** hours. Well after 48 hours, no response came. I have sent many more emails. All I get back is nothing, or another computer generated email, again saying the the matter would be reviewed. At this point, I want a cancellation of the order and an immediate refund, in the form of a credit for the total amount of $104.89, to my **** credit card account. I hope you can help so that I may avoid filing a more serious complaint with a federal government agency. Thank you.Business response
02/17/2022
Hello,
This customer has already been attended to. Please see her ****** review that she posted of us 3 weeks ago. Feel free to let me know if you have any questions.
Best
***
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.